Spearline

NOVEMBER 18, 2021

Latency is the time from one person is speaking to when the other receiver is hearing. The Spearline solution Our latency tests replicate your customers’ call flow allowing you to quantify the amount of latency your customer’s experience. Could your customers be suffering and struggling with network delays?

Telecommunications 98

Telecommunications Call flow Benchmark Personalization 98

Spearline

NOVEMBER 18, 2019

The time one person is speaking to when the other person is listening, latency is something that can have a major impact on your business, your employees, and most importantly, your customers. Our latency tests replicate your customers' call flow allowing you to quantify the amount of latency your customer’s experience.

Call flow 58

Call flow Benchmark Personalization 58

Spearline

OCTOBER 7, 2020

The time delay from when you speak to when the other person hears your voice is latency. While there will always be some natural delay between call endpoints, high latency value will lead to great difficulties, cause frustration, and increased call abandonment rates. Spearline Latency Test.

Customer Experience 52

Customer Experience Abandon rate Call flow Quality management 52