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Revation started in 2003, born out of a vision to change industries with the power of communication. For background, LinkLive uses a single pane of glass approach to provide an omnichannel contact center customer experience, designed specifically for the most regulated industries such as banking and healthcare.
Brief History and Overview of NPS In 2003, Fred Reichheld, a partner at Bain & Company, and Satmetrix Systems, a San Mateo-headquartered customer experience management software development company, developed a metric to measure how well an organization treats its customers and how loyal are its customers.
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