Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.

Education 91

Education Chatbots Wait times Surveys 91

Fonolo

MARCH 9, 2023

CCMC’s Customer Rage Study is a fascinating look at CX, designed to help customer service pros identify pain points and reduce customer complaints in the contact center. The first study was done in 2003 — can you guess which direction the overall trend has headed since then?

Contact Center 87

Contact Center Self service Call Center Interactive Voice Response 87

Taylor Reach Group

JUNE 13, 2017

One of the big issues with live chat is that when you have those spikes in your contact volume (technical issues with your product or situations with services) live chat is not a very effective tool because it does not allow you to send a bulk response, every interaction is 1:1. At the end of the day, though customers are seeking service.

Contact Center 58

Contact Center Consulting Consulting Chatbots 58

ROI CX Solutions

DECEMBER 5, 2024

This way, they can deal with temporarily busy times without adding to their workforce and use advanced tools like AI chatbots and data analysis they may not otherwise have access to. Answerforces mission is to keep the service industry human and create real jobs through a network of live agents instead of AI or bots.

outsourcing 52

outsourcing Call Center Technical Support B2B 52