Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.

Education 91

Education Chatbots Wait times Surveys 91

Hodusoft

OCTOBER 23, 2024

A Comprehensive Guide to Net Promoter Score: History, Calculation Formula, Survey Tips If you are an entrepreneur or a business professional, you probably know what the term ‘Net Promoter Score’ means. It can also be defined as a method to calculate customer experience based on surveys.

Surveys 52

Surveys Benchmark Contact Center Employee engagement 52

Provide Support

FEBRUARY 8, 2018

AI Chatbots Vs. Human Powered Live Chat. In fact, chatbots are already dramatically changing the way customer service is provided in various industries. A survey by Oracle found that 8 out of 10 businesses have already implemented or are planning to adopt AI as a customer service solution by 2020. Read more.

Chatbots 63

Chatbots Customer Service Enterprise Surveys 63

Comm100

MAY 11, 2020

Others even further back in 2003. In the Customer Experience Survey by Interactive Intelligence Group, a ‘timely response’ was identified as the most valued attribute in customer service. For ultimate scalability and efficiency, AI chatbots can’t be beaten. Some sources claim that the concept of ‘omnichannel’ was coined in 2010.

Customer Support 59

Customer Support Chatbots Surveys Wait times 59

Comm100

MAY 11, 2020

Others even further back in 2003. In the Customer Experience Survey by Interactive Intelligence Group, a ‘timely response’ was identified as the most valued attribute in customer service. For ultimate scalability and efficiency, AI chatbots can’t be beaten. Customers expect quick responses and resolutions .

Customer Support 52

Customer Support Chatbots Surveys Wait times 52

DMG Consulting

FEBRUARY 25, 2019

When speech analytics first entered the commercial market in 2003, it was not ready for AQM, but it is today. Speech (and text) analytics provides the benefits of surveys with none of the work for customers. Like what you’re reading? Sign up for DMG’s free monthly newsletter. Email Address *. VoC Unfiltered.

Analytics 48

Analytics Quality management Enterprise Virtual Agent 48

Fonolo

MARCH 9, 2023

The first study was done in 2003 — can you guess which direction the overall trend has headed since then? Self-service options, including chatbots and FAQs, can quickly resolve many other basic customer queries, freeing call center agents to handle more complex issues requiring a conversation.

Contact Center 87

Contact Center Self service Call Center Interactive Voice Response 87