Beyond Philosophy
MAY 31, 2016
The dual message here is that companies should focus greater attention both on creating brand “champions” and advocates among customers and on building these same capabilities within the job descriptions of all employees within the organization, irrespective of function or level. The figure below illustrates their findings.
CX Global Media
JULY 9, 2019
Her passion is to promote discussion, resources, events and services that impact the lives of our employees and customers. Chief Customer Officer, FrontSpin. An author and a frequent international speaker on customer service, contact centers, cx, operational transformation, CRM, sales, and team building.
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CX Journey
FEBRUARY 5, 2015
At the highest level, we’ve seen the rise of the Chief Customer Officer (CCO), an executive with the authority and visibility to create a culture of customer-centricity.
Lumoa
APRIL 24, 2018
The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. Many, many organizations aren’t set up to broadly intake, deeply understand, and fully action customer feedback - NPS can be an excellent vehicle to put your customers first, if done correctly.
Horizon CX
DECEMBER 27, 2019
The research was conducted between September 24, 2019, and November 25, 2019, and targeted CX Professionals within B2B organizations with titles ranging from Chief Customer Officers and VPs of CX to Directors and Managers of CX. This blog is a summary of those findings.
Netomi
JANUARY 5, 2022
She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Our favorite content from Lincoln : Customer Success Capacity Planning Guide & Calculator. Lynn Hunsaker.
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