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Successful On-boarding in Contact Centers: Top Experts Reveal Secrets

CX Global Media

Her passion is to promote discussion, resources, events and services that impact the lives of our employees and customers. Chief Customer Officer, FrontSpin. Kelli Barabasz Vice President Of Customer Care, National notary Association. Colin Taylor CEO & CCO (Chief Chaos Officer), The Taylor Reach Group.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!