Taylor Reach Group

AUGUST 10, 2017

Colin Taylor, announced today the addition of Peg Ayers to the Contact Center, Call Center and Customer Experience consulting firm. Peg Ayers brings substantial Contact Center and Customer Service experience to Taylor Reach”, said Taylor. Taylor said. “Peg The Taylor Reach Group, Inc. –

Consulting 61

Consulting Consulting Contact Center Customer Service 61

Taylor Reach Group

JUNE 23, 2021

TRG) to support the setup, and implementation, for its ecommerce contact center operations. TRG’s consultants and partners have extensive experience in supporting customer experience (CX) operations in the retail and ecommerce spaces, having worked with many of the most successful brands in the marketplace. “In

Government 120

Government Consulting Consulting Contact Center 120

Taylor Reach Group

NOVEMBER 11, 2019

Customer Experience and Contact Center Consultancy, The Taylor Reach Group, has recently completed its in-depth analysis of two contact centers for a national patient support firm. This process identified the centers’ maturity, and allowed for the charting of improvement initiatives to prove the results.

Consulting 58

Consulting Consulting Contact Center Best practices 58

Taylor Reach Group

MAY 23, 2018

will be assisting one of Canada’s largest home improvement retailers in shifting from a Distribution business model to a Retailer Contact Center model to meet increasing consumer demands. Taylor stated, “We know that it is essential for Contact Centers to optimize, their people, process, and methodologies before applying technology.

Consulting 60

Consulting Consulting Contact Center Call flow 60

Fonolo

APRIL 1, 2021

Customer experience (CX) continues to be a hot topic in the contact center world. Explore Contact Center Trends for 2021. Jeremy Watkin is a contact center industry leader with over two decades of experience. Blair Pleasant is a top unified communication and contact center analyst. Peter Ryan.

Customer Experience 142

Customer Experience Contact Center Consulting Consulting 142

Taylor Reach Group

MARCH 7, 2018

Major Financial Institution Upgrading CX and Contact Center Technology with Consultancy Advice via The Taylor Reach Group, Inc. Vendor agnostic, Customer Experience (CX) and Contact Center consulting firm, The Taylor Reach Group, Inc. As consultants, the only organization paying us should be our clients.

Consulting 48

Consulting Consulting Contact Center Government 48

Taylor Reach Group

JUNE 7, 2018

Customer Experience and Contact Center Consultancy, The Taylor Reach Group, Inc. Taylor Reach), announced that they have been appointed by one of America’s largest home builders to take an in-depth analysis of their Contact Centers. About The Taylor Reach Group, Inc.

Contact Center 54

Contact Center Consulting Consulting Benchmark 54

Taylor Reach Group

NOVEMBER 1, 2019

an internationally acknowledged and leading CX and Contact Center consulting firm, announced today that they have been engaged to assess the BPO operational practices and policies with a view to improving agent retention. Taylor Reach principals have worked with contact center organizations around the world.

Consulting 59

Consulting Consulting Contact Center outsourcing 59

Taylor Reach Group

OCTOBER 18, 2018

Taylor Reach helps global contractor network revitalize telephony for contact centers. Taylor Reach) in acquiring a new telephony platform for their offices and contact centers around the world. Since 2003 Taylor Reach has assisted hundreds of organizations source new telephony and technology solutions.

Contact Center 96

Contact Center Best practices Call Center Consulting 96

Taylor Reach Group

MAY 1, 2018

Call Center and CX consultancy, The Taylor Reach Group, will be assisting their client with Outsource vendor selection . Customer Experience and Contact Center consultancy, The Taylor Reach Group Inc., (TRG) Customer Experience and Contact Center consultancy, The Taylor Reach Group Inc., (TRG)

Consulting 48

Consulting Consulting outsourcing Contact Center 48

Taylor Reach Group

APRIL 4, 2018

Leveraging a proprietary approach, combined with best practice benchmarking, the Audit process creates a road-map to a future state by assessing all aspects of current Contact Center operations. retained to complete a Contact Center Audit for one of the world’s leading digital data collection companies.

Consulting 51

Consulting Consulting Contact Center Call Center 51

Taylor Reach Group

OCTOBER 28, 2019

Today, CX and Contact Center consultancy, The Taylor Reach Group, Inc. The consultancy will conduct an essential health check of the firm’s customer experiences and Contact Center operations. “We TRG), announced they are administering a Strategic Assessment for a leading stock transfer organization.

Consulting 51

Consulting Consulting Contact Center Customer Experience 51

Taylor Reach Group

JANUARY 18, 2019

an industry-leading Customer Experience (CX) and Contact Center consulting firm, is starting 2019 on a continued upward trajectory, adding Senior Consultant Patricia Ballantyne to its team of contact center operational experts. Media Contact: For more information on The Taylor Reach Group, Inc.

Consulting 64

Consulting Consulting Customer Experience Business Process Outsourcing 64

Taylor Reach Group

JUNE 28, 2018

Taylor Reach) announced today, the launch of their Leadership Training Program for Contact Center Team Leads, Supervisors, Analysts, and Managers. One of the most overlooked opportunities for Contact Centers is the training for leadership within the organization. The Taylor Reach Group, Inc.

Contact Center 68

Contact Center Consulting Consulting Government 68

Taylor Reach Group

MAY 3, 2018

The Strategic Assessment is an essential ‘health check’ of your Contact Center that takes a deep analysis of people, process and technologies and the ‘thousand moving parts’ to establish a prescriptive approach for optimizing operations. I often refer to the Contact Center as having a thousand moving parts.

Consulting 48

Consulting Consulting Contact Center Benchmark 48

Taylor Reach Group

FEBRUARY 8, 2019

a globally-recognized call and contact center consulting and managed services firm focused on optimizing customer engagement, has announced that it is working with a worldwide leader in personal vision care. A global Contact Center, Call Center, and Customer Experience consulting firm.

Healthcare 80

Healthcare Contact Center Consulting Consulting 80

Taylor Reach Group

AUGUST 6, 2021

TRG) to guide the transformation of its contact center operations. The comprehensive project will involve not only assessing and benchmarking the organization’s multiple contact centers, but will develop the transformation strategy and associated roadmap to support the future mode of operation.

Benchmark 81

Benchmark Contact Center Consulting Consulting 81

Taylor Reach Group

MARCH 29, 2018

CX and Contact Center consulting firm, The Taylor Reach Group Inc., selected to design and develop a Virtual Contact Center for a Home Improvement Services organization. Customer Experience (CX) and Contact Center consulting firm, The Taylor Reach Group, Inc., TORONTO (PRWEB)March 28, 2018.

Contact Center 54

Contact Center virtual call center Consulting Consulting 54

Taylor Reach Group

JANUARY 16, 2018

CX and Contact Center Consulting firm working with major retailer to establish the most cost-effective, customer experience focused operational model for the Contact Center. Established in 2003, Taylor Reach Group is an internationally acknowledged and leading CX and Contact Center consulting firm.

Contact Center 54

Contact Center Consulting Consulting outsourcing 54

Taylor Reach Group

FEBRUARY 13, 2021

TRG) has been contracted by a large regional municipality to aid in assessing and optimizing its contact center operations. Local governments operate complex, multi-tiered contact center operations supporting resident inquiries to many departments,” says Colin Taylor, CEO and Chief Chaos Officer at TRG. “As

Contact Center 50

Contact Center Government Best practices Consulting 50

DMG Consulting

NOVEMBER 13, 2018

Contact center quality assurance (QA, also known as quality management (QM)), has been around for over 40 years. When QA was the best way (and in many cases, the only way) to gain an understanding of what was happening in the contact center, some feedback was better than nothing. It’s Time to Replace Traditional QA.

Analytics 76

Analytics Contact Center Quality management Construction 76

Taylor Reach Group

FEBRUARY 6, 2021

A church denomination with worship and education centers around the world has called on The Taylor Reach Group to assess its contact center operations. Award-winning global contact center consultants and Customer Experience experts, The Taylor Reach Group, Inc. About The Taylor Reach Group, Inc.

Contact Center 48

Contact Center Best practices Consulting Consulting 48

Taylor Reach Group

JUNE 5, 2018

Taylor Reach Group is conducting an in-depth analysis of people, process, technologies and the ‘thousand moving parts’ within one of Canada’s Medical Marijuana Producer’s Contact Center to support the increasing contact volumes and establish a prescriptive approach for optimizing operations. TORONTO (PRWEB) June 05, 2018.

Contact Center 48

Contact Center Consulting Consulting Benchmark 48

Taylor Reach Group

JUNE 6, 2017

Chat in the Contact Center - an Expert Panel Weighs in – Part 1/3. Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. b) Overseas labor: Sometimes companies are sensitive to using overseas or off-shore Contact Centers because of agent accents.

Contact Center 55

Contact Center Consulting Consulting Healthcare 55

Taylor Reach Group

FEBRUARY 20, 2021

a globally-recognized call and contact center consulting and managed services firm focused on optimizing customer engagement, has announced that it is working with a regional donated organ procurement agency in the US. A global Contact Center, Call Center, and Customer Experience consulting firm.

Contact Center 48

Contact Center Healthcare Best practices Benchmark 48

Taylor Reach Group

JANUARY 21, 2019

has been an industry leader in call and contact center consulting for more than 15 years, the main area of focus has been on establishing great customer care in the business sector, especially in retail and service industries. announced the addition of Rosetta Lue to the industry-leading and globally-recognized consulting firm.

Journey mapping 70

Journey mapping Government Contact Center Consulting 70

Taylor Reach Group

OCTOBER 29, 2021

Many people have begun to work from home and many businesses and government agencies have been working to determine how they can best meet the needs of their customers and citizens through their now remote contact centers. The shift to remote teams, especially for customer-facing contact teams, is not without its challenges.

Government 52

Government Contact Center Management Consulting 52

Taylor Reach Group

FEBRUARY 27, 2021

TRG, an award-winning call and contact center customer experience and managed services consulting firm, will be providing a comprehensive assessment of the company’s current contact center processes and technology stack that supports their global contact center infrastructure.

Contact Center 48

Contact Center Technology Government Consulting 48

Taylor Reach Group

JUNE 13, 2017

Chat in the Contact Center - an Expert Panel Weighs in – Part 2/3. Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. Colin: We can’t lose sight of the fact that in most centers, chat is just one of a number of channels.

Contact Center 58

Contact Center Consulting Consulting Chatbots 58

EPIC Connections

MARCH 27, 2018

The contact center industry is known for its constant hum of change punctuated by the rapid fire of new technology and a revolving door of providers. When I started EPIC Connections in my home office in 2003, I knew perseverance would be the first requirement for establishing an organization that builds value for their clients.

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Consulting Consulting Contact Center Cloud contact 37

DMG Consulting

APRIL 16, 2019

Workforce Optimization Ushers in the Real-Time Contact Center. It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. million in 2003 to approximately $1.7

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

DMG Consulting

JANUARY 4, 2019

2019 is looking to be a year filled with great innovation and practical applications for contact centers. It’s a year in which the number of contact center seats worldwide is expected to remain flat as assisted and unassisted automation replaces the need for some agents. Learn more at www.dmgconsult.com.

Contact Center 59

Contact Center Analytics Self service Finance 59

Taylor Reach Group

DECEMBER 5, 2017

TRG), a globally recognized consulting firm focused on optimizing clients’ Contact Centers and Customer Experience (CX), today announced they are working with one of the largest veterinary hospital organizations in the United States and Canada. Toronto, ON – December 5, 2017 – The Taylor Reach Group, Inc.

Interactive Voice Response 48

Interactive Voice Response Consulting Consulting Contact Center 48

Call Experts

DECEMBER 2, 2021

Third, our clients view us as an extension of themselves as our team takes a consultative approach to address your needs. Call Experts is one of the few contact centers in the US that offers both dedicated and distributed models. Established in 2003, Call Ruby has over 10,000 customers and 18 years of experience.

Accountability 98

Accountability Answering services Consulting Consulting 98

Taylor Reach Group

MARCH 6, 2021

is a globally-recognized contact center, customer experience consulting and managed services firm focused on optimizing consumer engagement. A global Contact Center, Call Center, and Customer Experience consulting firm. About The Taylor Reach Group, Inc.

Customer Experience 48

Customer Experience Best practices Government Contact Center 48

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

DMG Consulting

FEBRUARY 25, 2019

When speech analytics first entered the commercial market in 2003, it was not ready for AQM, but it is today. Donna Fluss ( donna.fluss@dmgconsult.com ) is the president of DMG Consulting, a provider of contact center, analytics, and back-office market research and consulting. Like what you’re reading?

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Analytics Quality management Enterprise Virtual Agent 48