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7 Reasons You Need a Consultant when Looking for a New Contact Center Site

Taylor Reach Group

Why would you want to retain a consultant? What can a consultant really bring to the table that can assist your center and your organization when you a looking at moving or establishing a new center? Seven Reasons You Need a Consultant’s Expertise When Selecting a Contact Center Location.

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Major sports league selects Taylor Reach to assess its contact center organization

Taylor Reach Group

A major professional sports league with teams and venues in virtually every city in North America has selected The Taylor Reach Group to assess its contact center operations. Award-winning global contact center consultants and customer experience experts, The Taylor Reach Group, Inc.

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Taylor Reach to assist global currency leader in acquiring new telephony for contact centers

Taylor Reach Group

With the assistance of Taylor Reach’s team of contact center and CX experts, those demands are well within reach. Established 2003, Taylor Reach is a worldwide, leading Contact Center, Call Center, and Customer Experience consulting firm. visit [link] or phone Steve Baric at 1-866-334-3730 ext.

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Taylor Reach Group to ensure compliance for statewide youth crisis line

Taylor Reach Group

TRG, an award-winning call and contact center consulting and managed services firm, will be performing a deep dive into all of the center’s processes, staffing, and technology in order to determine the precise gaps between current operations and state compliance. That’s why this has been a top-priority project for us.”.

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Contact Center Customer Service Consultancy Adds Industry Veteran to the Firm

Taylor Reach Group

Colin Taylor, announced today the addition of Peg Ayers to the Contact Center, Call Center and Customer Experience consulting firm. Peg Ayers brings substantial Contact Center and Customer Service experience to Taylor Reach”, said Taylor. Taylor said. “Peg The Taylor Reach Group, Inc. –

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Sporting Goods retailer retains Taylor Reach to support e-commerce experience

Taylor Reach Group

TRG) to support the setup, and implementation, for its ecommerce contact center operations. TRG’s consultants and partners have extensive experience in supporting customer experience (CX) operations in the retail and ecommerce spaces, having worked with many of the most successful brands in the marketplace. “In

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CX and Contact Center Consultancy Assisting Major Retailer in Implementation of a New Service Model

Taylor Reach Group

will be assisting one of Canada’s largest home improvement retailers in shifting from a Distribution business model to a Retailer Contact Center model to meet increasing consumer demands. Taylor stated, “We know that it is essential for Contact Centers to optimize, their people, process, and methodologies before applying technology.