2003 Consulting Self service 
DMG Consulting
JANUARY 4, 2019
And for self-service, they’re changing the way interactions are handled, greatly expanding the types of activities that can be automated. Speech analytics – this technology has been in the commercial market since 2003, but the pace of adoption and uses are expanding. Learn more at www.dmgconsult.com.
DMG Consulting
FEBRUARY 25, 2019
When speech analytics first entered the commercial market in 2003, it was not ready for AQM, but it is today. Leading organizations are combining self-service with live agent support to pre-engineer effortless service experiences. Like what you’re reading? Sign up for DMG’s free monthly newsletter. Email Address *.
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Creative Virtual
JUNE 22, 2020
When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space. Consultation & guidance – Our experienced global team delivers localised support, international insights and best practice expertise. Build and deploy your system quickly and easily.
EPIC Connections
OCTOBER 20, 2017
EPIC Connections, a global customer engagement and contact center consulting company, announced today that it received the Collaboration Award from NICE inContact, a leading provider of both cloud and on-premise enterprise software solutions. EPIC Connections is a global customer engagement and contact center consulting company.
DMG Consulting
APRIL 16, 2019
Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. million in 2003 to approximately $1.7 Self-service solutions will eliminate the need for live agents in the next 10 years (0.1). who interact with them. Over the past 15 years, total WFO revenue has gone from $803.4
Robert Davis
APRIL 5, 2018
In 2003, the FTC established the National Do Not Call (DNC) Registry to give consumers a choice about whether they wanted to receive unsolicited sales calls from telemarketers. The rise in digital channels over the past decade has had a profound effect on service and sales operations. According to Bob Davis, founder of Robert C.
Robert C. Davis and Associates
APRIL 5, 2018
In 2003, the FTC established the National Do Not Call (DNC) Registry to give consumers a choice about whether they wanted to receive unsolicited sales calls from telemarketers. The rise in digital channels over the past decade has had a profound effect on service and sales operations. According to Bob Davis, founder of Robert C.
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