Taylor Reach Group

OCTOBER 18, 2018

Taylor Reach helps global contractor network revitalize telephony for contact centers. Taylor Reach) in acquiring a new telephony platform for their offices and contact centers around the world. Maintaining top-rated customer service is a priority. Media Contact: For more information on The Taylor Reach Group, Inc.

Contact Center 96

Contact Center Best practices Call Center Consulting 96

Revation Systems

MAY 25, 2022

Revation started in 2003, born out of a vision to change industries with the power of communication. As our customers leverage the LinkLive platform to do exactly that, we recognize there may be certain aspects of the tool – and what it makes possible – that are not as obvious as others. To see more on Mobile Banking Trends.

Contact Center 62

Contact Center Customer Experience Banking Healthcare 62

Taylor Reach Group

OCTOBER 30, 2019

Industry-leading Customer Experience (CX) and Contact Center consulting firm, The Taylor Reach Group, Inc. His breadth and depth of experience in delivering results for a number of organizations across multiple industries is an invaluable asset in growing our team.”. About The Taylor Reach Group, Inc.

Consulting 65

Consulting Consulting Contact Center Call Center 65

Taylor Reach Group

JUNE 28, 2018

Taylor Reach) announced today, the launch of their Leadership Training Program for Contact Center Team Leads, Supervisors, Analysts, and Managers. One of the most overlooked opportunities for Contact Centers is the training for leadership within the organization. The Taylor Reach Group, Inc.

Contact Center 68

Contact Center Consulting Consulting Government 68

Taylor Reach Group

AUGUST 10, 2017

Colin Taylor, announced today the addition of Peg Ayers to the Contact Center, Call Center and Customer Experience consulting firm. Peg Ayers brings substantial Contact Center and Customer Service experience to Taylor Reach”, said Taylor. Taylor said. The Taylor Reach Group, Inc. –

Consulting 61

Consulting Consulting Contact Center Customer Service 61

Taylor Reach Group

NOVEMBER 11, 2019

Customer Experience and Contact Center Consultancy, The Taylor Reach Group, has recently completed its in-depth analysis of two contact centers for a national patient support firm. This process identified the centers’ maturity, and allowed for the charting of improvement initiatives to prove the results.

Consulting 58

Consulting Consulting Contact Center Best practices 58

Taylor Reach Group

OCTOBER 28, 2019

Today, CX and Contact Center consultancy, The Taylor Reach Group, Inc. The consultancy will conduct an essential health check of the firm’s customer experiences and Contact Center operations. “We TRG), announced they are administering a Strategic Assessment for a leading stock transfer organization.

Consulting 51

Consulting Consulting Contact Center Customer Experience 51

Fonolo

MARCH 9, 2023

CCMC’s Customer Rage Study is a fascinating look at CX, designed to help customer service pros identify pain points and reduce customer complaints in the contact center. The first study was done in 2003 — can you guess which direction the overall trend has headed since then?

Contact Center 87

Contact Center Self service Call Center Interactive Voice Response 87

Taylor Reach Group

AUGUST 6, 2021

TRG) to guide the transformation of its contact center operations. The comprehensive project will involve not only assessing and benchmarking the organization’s multiple contact centers, but will develop the transformation strategy and associated roadmap to support the future mode of operation.

Benchmark 81

Benchmark Contact Center Consulting Consulting 81

Spearline

DECEMBER 8, 2022

Spearline’s solutions provide businesses with the tools needed to improve and accelerate their customer experience. We are continuing to focus our innovation on our highly differentiated 8×8 XCaaS cloud communications and contact center solution, and believed Callstats was a better fit for Spearline’s capabilities.

Telecommunications 19

Telecommunications contact center solutions Enterprise Technology 19

Taylor Reach Group

JUNE 7, 2018

Customer Experience and Contact Center Consultancy, The Taylor Reach Group, Inc. Taylor Reach), announced that they have been appointed by one of America’s largest home builders to take an in-depth analysis of their Contact Centers. TORONTO (PRWEB) JUNE 07, 2018. About The Taylor Reach Group, Inc.

Contact Center 54

Contact Center Consulting Consulting Benchmark 54

Taylor Reach Group

MAY 23, 2018

will be assisting one of Canada’s largest home improvement retailers in shifting from a Distribution business model to a Retailer Contact Center model to meet increasing consumer demands. In delivering great customer service, it is essential to first have a great service delivery strategy. The Taylor Reach Group, Inc.,

Consulting 60

Consulting Consulting Contact Center Call flow 60

Taylor Reach Group

JANUARY 18, 2019

an industry-leading Customer Experience (CX) and Contact Center consulting firm, is starting 2019 on a continued upward trajectory, adding Senior Consultant Patricia Ballantyne to its team of contact center operational experts. Media Contact: For more information on The Taylor Reach Group, Inc.

Consulting 64

Consulting Consulting Customer Experience Business Process Outsourcing 64

Taylor Reach Group

FEBRUARY 8, 2019

a globally-recognized call and contact center consulting and managed services firm focused on optimizing customer engagement, has announced that it is working with a worldwide leader in personal vision care. A global Contact Center, Call Center, and Customer Experience consulting firm.

Healthcare 80

Healthcare Contact Center Consulting Consulting 80

Taylor Reach Group

NOVEMBER 1, 2019

an internationally acknowledged and leading CX and Contact Center consulting firm, announced today that they have been engaged to assess the BPO operational practices and policies with a view to improving agent retention. Taylor Reach principals have worked with contact center organizations around the world.

Consulting 59

Consulting Consulting Contact Center outsourcing 59

Taylor Reach Group

JANUARY 16, 2018

CX and Contact Center Consulting firm working with major retailer to establish the most cost-effective, customer experience focused operational model for the Contact Center. Established in 2003, Taylor Reach Group is an internationally acknowledged and leading CX and Contact Center consulting firm.

Contact Center 54

Contact Center Consulting Consulting outsourcing 54

Taylor Reach Group

MARCH 29, 2018

CX and Contact Center consulting firm, The Taylor Reach Group Inc., selected to design and develop a Virtual Contact Center for a Home Improvement Services organization. Customer Experience (CX) and Contact Center consulting firm, The Taylor Reach Group, Inc., TORONTO (PRWEB)March 28, 2018.

Contact Center 54

Contact Center virtual call center Consulting Consulting 54

Call Design

JULY 6, 2021

Here’s a list of 10 key metrics that can be used by contact centre managers to ensure the delivery of both strong customer experiences and financial performance through workforce efficiency. Customer Satisfaction. According to a Contact Center Helper report, 95.7% Service Goals. Net Promoter Score.

Metrics 148

Metrics Average Handle Time Schedule adherence Calibration 148

Taylor Reach Group

MARCH 7, 2018

Major Financial Institution Upgrading CX and Contact Center Technology with Consultancy Advice via The Taylor Reach Group, Inc. Vendor agnostic, Customer Experience (CX) and Contact Center consulting firm, The Taylor Reach Group, Inc. TORONTO (PRWEB) March 07, 2018. said Taylor. The Taylor Reach Group, Inc.,

Consulting 48

Consulting Consulting Contact Center Government 48

Taylor Reach Group

FEBRUARY 13, 2021

TRG) has been contracted by a large regional municipality to aid in assessing and optimizing its contact center operations. Local governments operate complex, multi-tiered contact center operations supporting resident inquiries to many departments,” says Colin Taylor, CEO and Chief Chaos Officer at TRG. “As

Contact Center 50

Contact Center Government Best practices Consulting 50

Taylor Reach Group

APRIL 4, 2018

Leveraging a proprietary approach, combined with best practice benchmarking, the Audit process creates a road-map to a future state by assessing all aspects of current Contact Center operations. retained to complete a Contact Center Audit for one of the world’s leading digital data collection companies.

Consulting 51

Consulting Consulting Contact Center Call Center 51

Taylor Reach Group

FEBRUARY 6, 2021

A church denomination with worship and education centers around the world has called on The Taylor Reach Group to assess its contact center operations. Award-winning global contact center consultants and Customer Experience experts, The Taylor Reach Group, Inc. About The Taylor Reach Group, Inc.

Contact Center 48

Contact Center Best practices Consulting Consulting 48

Ann Michaels and Associates

JUNE 15, 2020

Quality Assurance in the contact center is being used to improve NPS (Net Promoter Score) and overall customer experience. This lack of common sense is likely to increase dissatisfaction as the customer hasn’t been helped yet. Prompt follow-up with customers can help contact centers drive increases in NPS.

Customer Experience 59

Customer Experience Scripts Morale Feedback 59

Taylor Reach Group

OCTOBER 29, 2021

Many people have begun to work from home and many businesses and government agencies have been working to determine how they can best meet the needs of their customers and citizens through their now remote contact centers. The shift to remote teams, especially for customer-facing contact teams, is not without its challenges.

Government 52

Government Contact Center Management Consulting 52

Taylor Reach Group

MAY 1, 2018

Call Center and CX consultancy, The Taylor Reach Group, will be assisting their client with Outsource vendor selection . Customer Experience and Contact Center consultancy, The Taylor Reach Group Inc., (TRG) CEO, Colin Taylor said “80% of Customer Service outsourcing projects designed to cut costs will fail.

Consulting 48

Consulting Consulting outsourcing Contact Center 48

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Taylor Reach Group

FEBRUARY 20, 2021

a globally-recognized call and contact center consulting and managed services firm focused on optimizing customer engagement, has announced that it is working with a regional donated organ procurement agency in the US. A global Contact Center, Call Center, and Customer Experience consulting firm.

Contact Center 48

Contact Center Healthcare Best practices Benchmark 48

Hodusoft

OCTOBER 23, 2024

Importance of Measuring NPS for BPO Contact Centers How to Benchmark NPS Tips to Conduct the NPS Survey What is Net Promoter Score (NPS)? In purely technical terms, Net Promoter Score is a metric to compute customer loyalty. It can also be defined as a method to calculate customer experience based on surveys.

Surveys 52

Surveys Benchmark Contact Center Employee engagement 52

Taylor Reach Group

MAY 3, 2018

The Strategic Assessment is an essential ‘health check’ of your Contact Center that takes a deep analysis of people, process and technologies and the ‘thousand moving parts’ to establish a prescriptive approach for optimizing operations. I often refer to the Contact Center as having a thousand moving parts.

Consulting 48

Consulting Consulting Contact Center Benchmark 48

Taylor Reach Group

FEBRUARY 27, 2021

TRG, an award-winning call and contact center customer experience and managed services consulting firm, will be providing a comprehensive assessment of the company’s current contact center processes and technology stack that supports their global contact center infrastructure.

Contact Center 48

Contact Center Technology Government Consulting 48

BlueOcean

FEBRUARY 7, 2019

It’s 2019, which means contact center metrics from 1999 are almost old enough for their first legal beer (and already knocking them back in Canada.) Those metrics were born in an era when customer service was a race, where whoever got to the finish line first (i.e. How do we use that data to improve the customer experience?

Metrics 87

Metrics Customer Care Average Handle Time outsourcing 87

Ann Michaels and Associates

MARCH 30, 2019

Quality Assurance in the contact center is being used to improve NPS (Net Promoter Score) and overall customer experience. This lack of common sense is likely to increase dissatisfaction as the customer hasn’t been helped yet. Prompt follow-up with customers can help contact centers drive increases in NPS.

Customer Experience 56

Customer Experience Scripts Morale Feedback 56

Taylor Reach Group

JANUARY 21, 2019

has been an industry leader in call and contact center consulting for more than 15 years, the main area of focus has been on establishing great customer care in the business sector, especially in retail and service industries. Rosetta is an acknowledged thought leader, expert and practitioner on public sector contact centers.

Journey mapping 70

Journey mapping Government Contact Center Consulting 70

Taylor Reach Group

JUNE 13, 2017

Chat in the Contact Center - an Expert Panel Weighs in – Part 2/3. Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. Live Chat and the Customer Experience (CX). My opinion is that it is very invasive to the customer experience (CX).

Contact Center 58

Contact Center Consulting Consulting Chatbots 58

Taylor Reach Group

JUNE 5, 2018

Taylor Reach Group is conducting an in-depth analysis of people, process, technologies and the ‘thousand moving parts’ within one of Canada’s Medical Marijuana Producer’s Contact Center to support the increasing contact volumes and establish a prescriptive approach for optimizing operations. TORONTO (PRWEB) June 05, 2018.

Contact Center 48

Contact Center Consulting Consulting Benchmark 48

Taylor Reach Group

MARCH 6, 2021

Consumer support and experience will be delivered across multiple channels and across dozens of popular and premium liquor brands. is a globally-recognized contact center, customer experience consulting and managed services firm focused on optimizing consumer engagement. About The Taylor Reach Group, Inc.

Customer Experience 48

Customer Experience Best practices Government Contact Center 48

DMG Consulting

APRIL 16, 2019

Workforce Optimization Ushers in the Real-Time Contact Center. It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. million in 2003 to approximately $1.7

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48