2003 Contact Center outsourcing 
CX Global Media
JULY 9, 2019
The second step ( the first step ) in the contact center agent journey comes with the on-boarding process. In my experience seeing many contact center operations, I see this area of the agent journey being full of improvement opportunities. Linda Harden President and Publisher, Contact Center Pipeline.
Taylor Reach Group
JULY 4, 2018
What can a consultant really bring to the table that can assist your center and your organization when you a looking at moving or establishing a new center? Seven Reasons You Need a Consultant’s Expertise When Selecting a Contact Center Location. You don’t know what you don’t know. The track record is important.
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Fonolo
APRIL 1, 2021
Customer experience (CX) continues to be a hot topic in the contact center world. Explore Contact Center Trends for 2021. Jeremy Watkin is a contact center industry leader with over two decades of experience. Blair Pleasant is a top unified communication and contact center analyst. Peter Ryan.
Taylor Reach Group
MAY 1, 2018
TRG’s Sourcing support ensures a robust, effective and merit based outsource selection process to identify the ‘best’ partner for your organization. Call Center and CX consultancy, The Taylor Reach Group, will be assisting their client with Outsource vendor selection . TORONTO (PRWEB) May 1,2018. said Taylor. said Taylor. “We
Taylor Reach Group
NOVEMBER 1, 2019
an internationally acknowledged and leading CX and Contact Center consulting firm, announced today that they have been engaged to assess the BPO operational practices and policies with a view to improving agent retention. We understand outsourcing. Understanding the unique challenges faced by outsourcers is key to our approach.
Taylor Reach Group
JANUARY 16, 2018
CX and Contact Center Consulting firm working with major retailer to establish the most cost-effective, customer experience focused operational model for the Contact Center. The revised Contact Center model will allow the retailer to implement the new model with the costs to the organization to be known and recognized.
BlueOcean
FEBRUARY 7, 2019
It’s 2019, which means contact center metrics from 1999 are almost old enough for their first legal beer (and already knocking them back in Canada.) That said, the contact center accumulates millions of data points every single day. Fighting the Cost Center Mindset. Contact us here. But where do we start?
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