2003 Customer Care outsourcing 
Taylor Reach Group
NOVEMBER 1, 2019
The US-based client provides customer care and account receivables management services to some of the most respected companies nationwide, including many Fortune 500 companies. We understand outsourcing. Taylor Reach principals have decades of experience building, running, operating and selling outsource BPO services.
BlueOcean
FEBRUARY 7, 2019
How do we use that data to improve the customer experience? We get it; earning executive buy-in on the decision to outsource your contact center usually includes a discussion about ROI. But calculating how the costs of your customer service solution make an impact on your bottom line can be complicated. But where do we start?
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CX Global Media
JULY 9, 2019
Kelli Barabasz Vice President Of Customer Care, National notary Association. She has worked with direct retailers, and outsourcing in both operations and workforce management with the number of agents ranging from 100-3,200 agents. EXPERT SESSION – How Important is On-Boarding.
CSM Magazine
SEPTEMBER 26, 2023
Outsourcing firm receives recognition from the Society of Consumer Affairs Professionals. based outsourcing and co-sourcing provider, is thrilled to announce its recognition at the Society of Consumer Affairs Professionals (SOCAP) Impact Awards Gala. Premier BPO, a U.S.-based
Netomi
JANUARY 5, 2022
Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!
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