ShepHyken

NOVEMBER 22, 2016

Andy Masters On How Customer Service. Shep Hyken speaks with professional speaker and author Andy Masters about his bestselling book, “Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships.” How is customer service just like dating and relationships?

Consulting 318

Consulting Consulting Sales Personalization 318

Provide Support

APRIL 26, 2019

Did you know that 64% of people think that customer experience is more important than price in their choice of brand? The new trends in customer service are emerging day by day and one cannot just overlook them. Customer service now becomes a competitive advantage for many companies during the sales process.

Customer Service 63

Customer Service Sales Technology Customer Experience 63

Provide Support

FEBRUARY 24, 2016

10 Do’s and Don’ts of Excellent Customer Service. These days, the phrases “go above and beyond for the best customer service experience”, “the customer is always right” and “the customer is king” have become one of the most cliched and repeated in marketing. © 2003 - 2015 Provide Support LLC.

Customer Service 89

Customer Service Marketing Management Best practices 89

Provide Support

OCTOBER 4, 2018

It is generally understood that the goal in customer service is to have effective communication with customers, which will result in customers being satisfied and will produce more revenue for the company in the end. © 2003 - 2017 Provide Support LLC. However, what is effective communication? Read more.

Customer Service 69

Customer Service 69

Provide Support

JANUARY 6, 2020

This is convenience that will drive repeating sales and customer loyalty. (.). © 2003 - 2017 Provide Support LLC. The post Best Customer Service Posts and Videos from Provide Support appeared first on Live Chat, Customer Service Blog | Provide Support. Read more. Published in Provide Support Blog , 2020.

Customer Service 52

Customer Service Sales Customer Experience 52

Provide Support

OCTOBER 21, 2015

How to Prevent Customer Service Agent Burnout. I wish I knew it before, when I just started my career as a customer service representative. Burnout is a widespread issue in customer service today. © 2003 - 2015 Provide Support LLC. Read more. Published in Provide Support Blog , 2015.

Agent burnout 100

Agent burnout Customer Service 100

Provide Support

DECEMBER 1, 2016

Why to Apply Servant Leadership in Customer Service. The business age we live and work in today is often called the Age of the Customer which means that shifting the focus on the customer now matters more than any other single factor like product innovation and technology racing. © 2003 - 2015 Provide Support LLC.

Customer Service 79

Customer Service Marketing Technology Customer Experience 79

Provide Support

DECEMBER 29, 2016

No matter your business, excellence in customer service etiquette will always set you apart and give you the edge over your competition. In fact, customer service agents can be the first and only contact point for customers and are therefore the face of a company. © 2003 - 2015 Provide Support LLC.

Customer Service 84

Customer Service Best practices 84

Provide Support

DECEMBER 19, 2017

The Impact of Customer Service on Purchase Decisions. Zendesk survey revealed that 62% of B2B and 42% of B2C customers purchased more after a good customer service experience while 66% of B2B and 52% of B2C customers stopped buying after a bad customer service interaction. Read more.

B2C 63

B2C Customer Service B2B Surveys 63

Provide Support

DECEMBER 12, 2017

5 Ways Big Data Will Improve Customer Service. In the abundance of more or less similar products, customer service has become by far the most influential brand differentiator these days. In this article, we will show you 5 ways how big data improves customer service.(.). © 2003 - 2017 Provide Support LLC.

Big data 62

Big data Customer Service Customer Experience 62

Provide Support

OCTOBER 6, 2016

The Power of Positive Thinking in Customer Service. It’s no secret that customer service jobs are often associated with negativity. Dealing with customer complaints, negative feedback and frustration on a day-to-day basis can be a pretty stressful experience. © 2003 - 2015 Provide Support LLC.

Customer Service 84

Customer Service Feedback 84

Provide Support

SEPTEMBER 12, 2016

Customer Service Tips. Your customers like to be liked and to feel they are important. It tells customers who you are and how you feel and what kind of service to expect from you. In this blog post I would like to offer four customer service tips to greet your customers. Here they are: (.).

Customer Service 77

Customer Service Sales Marketing Personalization 77

Provide Support

MARCH 15, 2017

Your customer service employees are your brand representatives, the human face and the voice of your company. Their competence, soft skills and communication habits count tremendously toward the quality of the service they provide to your customers and impact overall customer satisfaction. Read more.

Customer Service 70

Customer Service Customer Support 70

Provide Support

JUNE 1, 2017

5 Tips for Effective Leadership in Customer Service. Customer service team success is most significantly influenced by service-focused culture that starts at the top and works its way throughout the company. In one of my previous articles, I have also touched on the topic of Servant Leadership in customer service.

Customer Service 66

Customer Service 66

Provide Support

NOVEMBER 2, 2016

7 Tips for Maintaining A Positive Attitude in Customer Service. There’s no surprise that customer service is among occupations that commonly involve quite a high number of stressful experiences. In my previous blog post I outlined 5 reasons why you should embrace a positive attitude in customer service.

Customer Service 76

Customer Service 76

Provide Support

MAY 23, 2017

6 Study-Backed Tips for “Best in Class” Customer Service. Good quality customer service is the best interest for both companies and their customers today. In the markets overflowing with similar products, offering a special memorable service is a foremost way to stand out from the crowd. Read more.

Customer Service 69

Customer Service Benchmark Marketing Best practices 69

Provide Support

DECEMBER 20, 2016

How to Become an Expert in Customer Service. As a customer service manager or representative, you know first hand just how important it is to provide quality, effective customer service – especially in today’s world where social media dominates. © 2003 - 2015 Provide Support LLC. Read more.

Customer Service 64

Customer Service Consulting Consulting Customer Experience 64

Provide Support

JANUARY 10, 2018

How many changes will 2018 bring about for those in customer service? And if so, what does the future hold for human CSRs and what will be the role of AI in customer service then? © 2003 - 2017 Provide Support LLC. What innovations and technologies will be transforming the world and shaping its future? Read more.

Virtual Agent 70

Virtual Agent Customer Service Chatbots Sales 70

Provide Support

SEPTEMBER 6, 2017

By delivering great customer support on social media, you can truly build stronger relationships with customers and improve customer loyalty. In fact, according to Aberdeen, companies that have a well-crafted social customer service approach experience 92% customer retention.(.). Read more.

Customer Service 70

Customer Service Customer retention Customer Support Customer Care 70

Provide Support

MARCH 1, 2018

Everyone working in customer service knows that words are incredibly powerful, and some of them can truly either make or break customer service experiences. Using the right customer service phrases in your communication with customers makes all the difference between a bad service and a delightful one.

Customer Service 56

Customer Service Best practices Contact Center Customer Experience 56

Taylor Reach Group

JUNE 23, 2021

A global Contact Center, Call Center, and Customer Experience consulting firm. Established in 2003, Taylor Reach is dedicated to assisting clients to solve customer experience, contact center, and customer service challenges. About The Taylor Reach Group, Inc.

Government 120

Government Consulting Consulting Contact Center 120

Provide Support

SEPTEMBER 27, 2017

Key Personality Traits for A Perfect Service Rep. Providing outstanding customer service naturally starts from finding and hiring the right employees for your customer support team. But beyond that, there are certain characteristics and qualities that set excellent customer service employees apart. (.).

Personalization 59

Personalization Customer Service Customer Support Best practices 59

Taylor Reach Group

AUGUST 16, 2021

Award-winning global contact center consultants and customer experience experts, The Taylor Reach Group, Inc. TRG) have been enlisted to help the organization assess its customer experience operations. Calls and contacts are primarily focused on customer service, events, ticket sales, and official merchandise sales.

Contact Center 131

Contact Center Consulting Consulting Best practices 131

Provide Support

FEBRUARY 8, 2018

Predicting what the future of customer service will be like a few years from now there is absolutely no room for doubt that artificial intelligence is going to transform the way businesses interact and engage with customers. © 2003 - 2017 Provide Support LLC. Human Powered Live Chat. Read more. Permalink | No comment.

Chatbots 63

Chatbots Customer Service Enterprise Surveys 63

Provide Support

APRIL 5, 2016

Great customer service quotes from business leaders is one of the best ways to motivate and inspire your team. In addition to being a great source of inspiration these quotes help to keep your company’s customer focused culture alive. © 2003 - 2015 Provide Support LLC. Read more. Permalink | No comment.

Customer Service 63

Customer Service 63

Provide Support

FEBRUARY 15, 2017

We all know how frustrating it could be waiting hours for an email reply or being put on hold for over 30 minutes when all you want is to get answer to one simple question about a product or service you purchased. But can you imagine times when customer service meant having to travel long distances to the original store to get a repair?

Customer Service 57

Customer Service CRM Call Center Technology 57

Provide Support

FEBRUARY 15, 2018

Critical Thinking For Customer Service. Customer service jobs require a composite mix of soft and hard skills for success. To positively interact with customers and team members we need social and emotional intellegence, and self-regulation skills. © 2003 - 2017 Provide Support LLC. Read more.

Customer Service 51

Customer Service Personalization 51

Provide Support

OCTOBER 6, 2017

Customer Service KPIs for Live Chat Teams. Customer service representatives play a key role in business growth and promotion – by supporting customers they build trust and improve brand awareness, reduce the number of complaints and facilitate your marketing efforts. © 2003 - 2017 Provide Support LLC.

Customer Service 54

Customer Service Marketing Best practices 54

Provide Support

JUNE 6, 2017

And if your employees don’t feel valued, neither will your customers. Companies like Zappos, Southwest Airlines and Ritz-Carlton Hotels have one thing in common – they are worldwide famous for providing excellent customer service and having friendly employees. © 2003 - 2017 Provide Support LLC. Read more.

Customer Service 65

Customer Service Airlines Employee engagement Best practices 65

Provide Support

NOVEMBER 18, 2015

How to Tailor Customer Service Based on Customer Personality Type. © 2003 - 2015 Provide Support LLC. Read more. Published in Provide Support Blog , 2015. Permalink | No comment.

Personalization 78

Personalization Customer Service 78

Provide Support

APRIL 3, 2018

The answer is pretty obvious, and yet so often overlooked: providing a delightful customer service. No matter how good your product may be, or how competent your customer service team is, the only thing that matters is how your customers feel about your company. © 2003 - 2017 Provide Support LLC. Read more.

Customer Service 51

Customer Service Management Employee engagement Customer Experience 51

Provide Support

JULY 21, 2016

Lessons Learned Working In Customer Service. With so many stories of bad customer service we hear these days, many people are getting the impression that customer service jobs are entry-level or unimportant roles taken just to get by until a better opportunity. © 2003 - 2015 Provide Support LLC.

Customer Service 54

Customer Service 54

Provide Support

JANUARY 18, 2016

The 10 Commandments of customer service. Today, when customer service is becoming a major differentiator for businesses, it is probably not a blasphemy to call it a new religion – religion for business. Serving customers is the main job for every business and every department within a business. Read more.

Customer Service 60

Customer Service Best practices 60

Provide Support

MARCH 7, 2018

A Guide to Writing Customer Service Emails. Despite the rise of social media, live chat services and chatbots, email is still one of the most commonly used communication channels for businesses and individuals all over the world. © 2003 - 2017 Provide Support LLC. They want to feel special. They want to feel valued.

Personalization 45

Personalization Customer Service Chatbots Contact Center 45

Taylor Reach Group

AUGUST 6, 2021

Since 2003 Taylor Reach has helped major healthcare, retail, publishing, education, and financial brands, as well as government agencies at all levels, provide world-class consumer support and customer experience. A global Contact Center, and Customer Experience consulting firm. About The Taylor Reach Group, Inc.

Benchmark 81

Benchmark Contact Center Consulting Consulting 81

Provide Support

MAY 2, 2017

Furthermore, it reportedly costs six to seven times more to attract a new customer than to keep an existing one. The way to amass these all-important happy customers, then, is to focus on customer retention by improving your customer service. © 2003 - 2017 Provide Support LLC. Read more.

Customer Service 56

Customer Service Customer retention 56

Taylor Reach Group

OCTOBER 18, 2018

Maintaining top-rated customer service is a priority. Since 2003 Taylor Reach has assisted hundreds of organizations source new telephony and technology solutions. About the Taylor Reach Group, Inc. – Established 2003, Taylor Reach is a worldwide, leading Contact Center, Call Center, and Customer Experience consulting firm.

Contact Center 96

Contact Center Best practices Call Center Consulting 96