Taylor Reach Group

JANUARY 21, 2019

About the Taylor Reach Group, Inc. – Established 2003, Taylor Reach is a worldwide, leading Contact Center, Call Center, and Customer Experience consulting firm.

Journey mapping 70

Journey mapping Government Contact Center Consulting 70

Interaction Metrics

MAY 16, 2024

Employee Engagement : This method uses focus groups, interviews, and engagement surveys to find out where your staff thinks there’s room for improvement and what they would like to see from the customer experience. Technically, these are not research companies but rather the tools that facilitate research.

Customer Experience 62

Customer Experience Surveys Consulting Consulting 62

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Genroe

JANUARY 21, 2015

Net Promoter was launched in 2003 and since then many, many organisations have used the methodology to drive change in their business. The good news is that if you implement your customer feedback process effectively it will also drive employee engagement, so you have a win-win on your hands. Automate your process.

Best practices 110

Best practices Surveys Benchmark Feedback 110