2003 Employee engagement outsourcing 
Fonolo
APRIL 1, 2021
He has been advising contact center outsourcers, their clients, industry associations, BPOs and governments on everything from marketing penetration to service delivery since 2003. She also discussed the importance of employee engagement, especially for remote workers. Check him out at RyanAdvisory.com.
Taylor Reach Group
JANUARY 18, 2019
She has negotiated and managed 3rd party (BPO) Business Process Outsourcing service arrangements. A relationship builder, Patricia works with customer service operations to increase their capability to manage change, with a keen focus on improving performance through employee engagement.
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Livepro
JULY 17, 2018
Luke Jamieson is a Leader in Customer and Employee Experience, is well-versed in Omni-Channel implementation and transformation. Luke has over 13 years of expertise across the Superannuation retail, outsourcing and profit-to-member sectors. In the last 10 years he has seen CSBA grow in the range of product and services provided.
CX Global Media
JULY 9, 2019
If you seek to make a great impact in employee engagement, this is one place where you’d want to invest in increasing your knowledge. Many organizations attempt to focus on the customer experience while neglecting to focus on their own employee experience. Kelli’s ultimate passion comes in employee development.
Netomi
JANUARY 5, 2022
Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.
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