DMG Consulting

APRIL 16, 2019

million in 2003 to approximately $1.7 This will reduce dependence on outsourcers, particularly low-end offshore providers. Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. Over the past 15 years, total WFO revenue has gone from $803.4 billion for the first half of 2018.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

Livepro

JULY 17, 2018

Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. Luke has over 13 years of expertise across the Superannuation retail, outsourcing and profit-to-member sectors. In 2003 Paul joined CSBA because of his passion for understanding and improving customer service.

Transportation 40

Transportation Government Multichannel Consulting 40

Vistio

JUNE 29, 2021

Peter Ryan is recognized as one of the world’s leading experts in customer experience (CX) and business process outsourcing (BPO). You have a long career in analyzing and consulting on front office BPO ecosystems, including contact center outsourcers, CRM technology players, offshore development agencies, and industry associations.

Contact Center 52

Contact Center Consulting Consulting outsourcing 52