Provide Support
JANUARY 10, 2018
Are chatbots and virtual agents likely to replace humans any time soon? 2017 has seen a proliferation of innovations in customer service featuring AI-powered chatbots and virtual agents for a wide range of purposes from engaging at a pre-sales point to assisting with billing transactions and making post-sales service appointments.
Creative Virtual
JUNE 22, 2020
Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person , our innovative virtual agent and chatbot technology. When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space.
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Creative Virtual
MARCH 11, 2021
I’ve talked before about how much the virtual agent and chatbot space has changed since I founded Creative Virtual in late 2003. What hasn’t changed over that time is Creative Virtual’s commitment to delivering the best combination of innovative technology and expert consultation and guidance to our customers.
DMG Consulting
FEBRUARY 25, 2019
Speech and text analytics are used to listen to/read customer interactions and provide feedback to the enterprise (general trends) and agents (what they do right and how to improve). When speech analytics first entered the commercial market in 2003, it was not ready for AQM, but it is today. Like what you’re reading? Email Address *.
EPIC Connections
OCTOBER 20, 2017
Privately-held since 2003, EPIC Connections is a leading contact center professional services firm that delivers process improvement, performance management and technology services to organizations seeking to transform operations, increase agent productivity and realize significant savings through decisive action.
Taylor Reach Group
JUNE 13, 2017
Colin: AI Chat today, often called chatbots or virtual agents, are not very sophisticated and certainly they are not ready for the scalable bulk response’ world JD is speaking about. He has been working in the industry for 35+ years and has led The Taylor Reach Group’s success, as CEO and Chief Chaos Officer, since 2003.
DMG Consulting
APRIL 16, 2019
million in 2003 to approximately $1.7 We have progressed from interactive voice response (IVR) systems to intelligent virtual assistants (IVAs), from process optimization to process automation, and from technology as an enabler to technology as a partner. Over the past 15 years, total WFO revenue has gone from $803.4
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