2004 Abandon Call industry standards 
Fonolo
FEBRUARY 9, 2023
#slas #contactcenters Click To Tweet Some analysts say that 80/20 principle was “hard-wired” into the original call center platforms made by Rockwell in the 1970s. Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology.
Fonolo
JUNE 9, 2014
One analyst told me that 80/20 principle was “hard-wired” into the original call center platforms made by Rockwell in the 1970s. Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. Whatever the story is, clearly we need to approach this “standard” with skepticism.
Expert insights. Personalized for you.
142 
Let's personalize your content