Remove 2004 Remove Abandon rate Remove Customer emotions
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Dustin Yu Shares Getting More Conversions with Live Chat

CX Global Media

And it was magnified when during my research I found that the 6-Month average abandonment rate for website shopping carts currently stands at 77%. Live Chat Accesses Customer Emotions. What Lior presents is a substantial trust building opportunity in the customer journey by using live chat. What a huge opportunity!