2004 Abandon rate industry standards 
Fonolo
FEBRUARY 9, 2023
Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. Whatever the story is, clearly we need to approach this “standard” with skepticism. ” Here’s a great case study on a company that reduced abandonment rates.
Fonolo
JUNE 9, 2014
Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. Whatever the story is, clearly we need to approach this “standard” with skepticism. The ’80/20 Rule’ is Just an Arbitrary Industry Standard. Compare higher abandonment groups to a control group for this one.
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