CrazyCall

APRIL 9, 2019

Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Alice Heiman has won numerous awards including 2004 Saleswoman of the Year by Professional Saleswomen of Nevada, Marketer of the Year and the U.S. Alice Heiman.

Sales 133

Sales Consulting Consulting Coaching 133

Customer Relationship Metrics

JULY 26, 2017

Ownership over Accountability. When your focus is on how to hold people accountable, it takes your focus off an important question: “Why do we need to hold people accountable in the first place?”. She states that if you believe people need to be held accountable, what is YOUR underlying belief? Why is that? Ownership.

Contact Center 211

Contact Center Calibration Construction Customer centricity 211

TeamSupport

NOVEMBER 10, 2020

Develop a portfolio of services programs to provide access to technical expertise, account management, skills development, and subject matter expertise. Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. Learn more at servicexrg.com.

Customer Support 59

Customer Support B2B Coaching Education 59

Toister Performance Solutions

DECEMBER 31, 2019

Enron, a company made famous for a massive accounting scandal that sent executives to prison, listed integrity among its core values. They can become useful guides for hiring, training, and coaching employees. They are not just a set of fancy words to dream up and slap on your website. Employees tend to have a pretty good b t meter.

Advertising 69

Advertising Scripts Coaching Accountability 69

Nicereply

MARCH 14, 2023

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior By Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler Published: 2004 Length: 304 pages Why do some employees miss their deadlines time and time again, while others never do? People are messy.”

Management 98

Management Call Center Entertainment Metrics 98

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. She has served clients as an independent consulting partner since 2004. Denise went on to head Sony Electronic Inc.’s

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Avaya

JANUARY 26, 2018

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. Under the 2004 MiFID directive, there was no mandatory requirement to record communications involving client orders. Recording Regulations: Raising the Bar.

Government 51

Government Coaching Contact Center Accountability 51