Hodusoft

MARCH 18, 2025

If you are already logged into your social media account, click on the search bar, and type the name of one or multiple e-commerce companies you can think of. Improve Customer Retention Rate According to recently published data , the average customer retention rate in the e-commerce sector is about 38 percent.

Contact Center 52

Contact Center Contact center software Advertising Best practices 52

Customer Relationship Metrics

JULY 26, 2017

Ownership over Accountability. When your focus is on how to hold people accountable, it takes your focus off an important question: “Why do we need to hold people accountable in the first place?”. She states that if you believe people need to be held accountable, what is YOUR underlying belief? Why is that? Ownership.

Contact Center 211

Contact Center Calibration Construction Customer centricity 211

Amity

SEPTEMBER 7, 2016

Eventually, I began leading a team of Customer Success Managers in our corporate group, and now I lead the mid-market group as well -- the biggest chunk of HubSpot’s customers. How did you get started in Customer Success and what was your path into your current role? " What does a typical day look like on your team?

Upselling 0

Upselling Metrics Accountability Customer retention 0

TeamSupport

NOVEMBER 10, 2020

Do this by: Understand outcomes and use cases customers want to achieve by using your products and align your service programs to customer needs. Develop a portfolio of services programs to provide access to technical expertise, account management, skills development, and subject matter expertise.

Customer Support 59

Customer Support B2B Coaching Education 59

Contact Center Geek

AUGUST 7, 2014

We all need compelling reasons to keep our customers coming back. Customer retention is vital and getting customer feedback can give great insight into the future success of our business, but we need to allow customers to leave us. In late 2004 I visited the AOL call center in Ogden, Utah.

Government 48

Government Average Handle Time Call Center Metrics 48

ijgolding

JULY 27, 2016

When you consider I left GE in 2004 – over twelve years ago, that is an impressive fact. I explained to Sky that I had parted with thousands of pounds worth of my hard earned money over the years as a loyal customer, but they would not budge. I am sure you will agree – this is not uncommon.

Customer centricity 71

Customer centricity B2B B2C Advertising 71

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. She has served clients as an independent consulting partner since 2004. He authored the Customer Success book for Wiley!

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98