Amity

MARCH 26, 2018

The history of Customer Success dates all the way back to 1995 when Concur became the first SaaS company by putting their product into what is today known as the cloud. In 2004, Salesforce came up with the Customer for Life program, and set the foundation for all of the reasons we are so focused on Customer Success today.

SaaS 83

SaaS Upselling Accountability Sales 83

CrazyCall

APRIL 9, 2019

Alice Heiman has won numerous awards including 2004 Saleswoman of the Year by Professional Saleswomen of Nevada, Marketer of the Year and the U.S. Last year, LinkedIn selected Jill Konrath as the #1 B2B Sales Expert to Follow pointing out over 1/3 million people following her account. Be flexible.

Sales 133

Sales Consulting Consulting Coaching 133

Amity

SEPTEMBER 7, 2016

I got started in this industry back in 2004, shortly after I graduated from college. This was back before SaaS companies were given that acronym -- they were called ASPs (Application Service Providers) back in the early 2000s. I alluded to how things were 7 years ago: 4 CSMs looking over 250 accounts.

Upselling 0

Upselling Metrics Accountability Customer retention 0

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. She has served clients as an independent consulting partner since 2004. Denise went on to head Sony Electronic Inc.’s

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

AWS Machine Learning

DECEMBER 13, 2024

Founded in 2004 in Boise, Idaho, Clearwater has grown into a global software-as-a-service (SaaS) powerhouse, providing automated investment data reconciliation and reporting for over $7.3 trillion in assets across thousands of accounts worldwide. User-identified investments can also be prohibited.

Analytics 73

Analytics Management Accountability Engineering 73

Amity

MAY 15, 2017

Customer Success seems to be the new “it” job in SaaS. I got started in this industry back in 2004, shortly after I graduated from college. This was back before SaaS companies were given that acronym -- they were called ASPs (Application Service Providers) back in the early 2000s. Did they hit their goals?

Sales 71

Sales Consulting Consulting SaaS 71

SmartKarrot

JANUARY 25, 2022

The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. Encouraged by the success and importance of SaaS, Australia has actively adopted the cloud ecosystem and founded brilliant SaaS-driven companies and platforms. Employment Hero.

SaaS 10

SaaS Transportation Feedback Surveys 10