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The Importance of Social Media Integration in Ecommerce Contact Centers

Hodusoft

In this blog post, we will discuss the key challenges e-commerce companies overcome with social media integration, what social networks should e-commerce companies consider to enjoy strong social media presence, as well as the best practices for effective social media integration. Here are some best practices: 1.

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It’s time to stop giving people Net Promoter Score® targets

Genroe

Sudoko has it’s roots in 19th century French newspapers (yes really) and only became mainstream from 2004 when it started appearing, seemingly, everywhere. Actually, I’m not a fan of this puzzle and, after trying them a couple of times, I gave it away. However, plenty of people have invested a lot of time solving some […].

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SMS Messaging Templates Give Inside Sales Teams Something To Say

Calltools

However, now that smartphones are everyone’s new best friend, landline phones are losing their relevance. In 2004, more than 90% of households in the U.S. As a best practice, include a name and company at the top of the first message, so they know who you are. Identify Yourself Don’t send a text message at random.

Sales 75
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Part 3: B2B Customer Support Transformation Imperatives

TeamSupport

Formal efforts to help customers develop proficiency with products through training, knowledge transfer, best practice guides, and coaching can reduce “how to” questions – another significant source of support demand. Provide in-product access to support resources including self-help materials and assisted expertise.

B2B 64
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What’s All This Fuss About Composability?

ConvergeOne

Neumann in 2004 for an unbiased look at the approach: “One of the biggest obstacles to software development — and particularly system integration — is the difficulty of predictably composing subsystems out of modules, systems out of subsystems, and networks of systems out of systems and networking.”.

APIs 79
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PCI DSS: The Forgotten Superhero

CSM Magazine

Strict rules, punitive actions – it’s a violation of PCI DSS to record or store any CAV2, CVC2, CVV2 or CID codes after authorisation even if that data is encrypted.

Finance 52
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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She has served clients as an independent consulting partner since 2004. Denise went on to head Sony Electronic Inc.’s