2004, Best practices and Chief Customer Officer

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2004

Best practices

Chief Customer Officer

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. s first-ever brand office, where she garnered major corporate awards as the vice president/general manager of brand and strategy.

Customer Experience

Customer Experience Customer Service Consulting Consulting

A Perspective and a Prospective on CX

Horizon CX

DECEMBER 31, 2018

AND, it needs to be instilled in such a way that it survives any turnover in leadership—which can often quench CX efforts along with best-practices and associated processes that have taken years to build and nurture.

Journey mapping

Journey mapping Chief Customer Officer Surveys Consulting

Customer Contact Central

Top 51 Customer Service Leaders – Best Customer Experience Influencers

A Perspective and a Prospective on CX

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