Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Amity

MAY 15, 2017

I got started in this industry back in 2004, shortly after I graduated from college. Before becoming a Mozzer, I was an SEO Specialist providing consulting services for car dealership clients. My first roles out of school were in consulting for a small company in the city called Venture Accelerator Partners.

Sales 71

Sales Consulting Consulting SaaS 71

Horizon CX

DECEMBER 31, 2018

This is good news for those of us among the CX consulting community and especially the CX provider community. AND, it needs to be instilled in such a way that it survives any turnover in leadership—which can often quench CX efforts along with best-practices and associated processes that have taken years to build and nurture.

Journey mapping 40

Journey mapping Chief Customer Officer Surveys Consulting 40

COPC

SEPTEMBER 5, 2019

is a globally renowned consulting firm in the service industry, and that the influential COPC CX Standard has provided the industry with guidance and best practices in customer experience measurement and management. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004.

Enterprise 40

Enterprise industry standards Big data Interactive Voice Response 40

COPC

SEPTEMBER 4, 2019

is a globally renowned consulting firm in the service industry, and that the influential COPC CX Standard has provided the industry with guidance and best practices in customer experience measurement and management. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004.

Enterprise 40

Enterprise industry standards Big data Interactive Voice Response 40

COPC

SEPTEMBER 3, 2019

is a globally renowned consulting firm in the service industry, and that the influential COPC CX Standard has provided the industry with guidance and best practices in customer experience measurement and management. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004.

industry standards 40

industry standards Enterprise Technology Self service 40