2004 Call Center Customer emotions 
Beyond Philosophy
MAY 8, 2019
In 2004, I presented to an insurance company in Germany about how they should be evoking the proper emotions in their customers. We needed to change that and so began two-years’ worth of research with the London Business School to identify which emotions drive and destroy value. It was a tough audience.
CX Global Media
APRIL 17, 2017
Since 2004, our feature-rich, industry-leading, and award-winning Live Chat and Click-To-Call solutions — Alive Chat and Alive Dial — are being used to meet and greet website visitors, answer questions, increase leads and close sales. Live Chat Accesses Customer Emotions. Source: Company LinkedIn Page. Click to Tweet.
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aircall
FEBRUARY 21, 2018
From a social and emotional perspective, these conversations can quickly add up, and it’s usually the hardest working employees who feel this burden the most. A 2004 study found a correlation between employee conscientiousness (i.e. how committed an employee is to their position) and the effect to which emotional stress impacted work.
aircall
FEBRUARY 21, 2018
From a social and emotional perspective, these conversations can quickly add up, and it’s usually the hardest working employees who feel this burden the most. A 2004 study found a correlation between employee conscientiousness (i.e. how committed an employee is to their position) and the effect to which emotional stress impacted work.
aircall
FEBRUARY 21, 2018
From a social and emotional perspective, these conversations can quickly add up, and it’s usually the hardest working employees who feel this burden the most. A 2004 study found a correlation between employee conscientiousness (i.e. how committed an employee is to their position) and the effect to which emotional stress impacted work.
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