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s first-ever brand office, where she garnered major corporate awards as the vice president/general manager of brand and strategy. She has served clients as an independent consulting partner since 2004. She is known globally for transforming businesses to earn customer-driven growth. Customer Service Leaders: Marsha Collier.
What keeps me motivated and excited about the CX discipline: I’ve had a varied career that began long ago in the sciences and in learning and development mid-career and I finally ended up accepting a CX role in 2004 essentially through either a stroke of luck or genius or both. But, from that moment onward, I have never looked back.
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