TeamSupport

SEPTEMBER 16, 2020

Whether Support is motivated by customer retention, operational efficiency, financial contribution, or attainment of customer satisfaction, the key is to define and achieve positive business results from support operations with strategies that align to tangible and measurable support metrics. Learn more at servicexrg.com.

B2B 89

B2B Customer Support Strategic Value Customer retention 89

TeamSupport

SEPTEMBER 14, 2020

Being prepared to engage customers proactively is essential to assuring that customers can successfully adopt and apply the products they have. This is the first step in customer retention. Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes.

B2B 81

B2B Customer Support SaaS Strategic Value 81

TeamSupport

NOVEMBER 11, 2020

About ServiceXRG Service Excellence Research Group (ServiceXRG) helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence. Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. Learn more at servicexrg.com.

Customer Support 98

Customer Support Coaching Education Engineering 98

Customer Relationship Metrics

JULY 26, 2017

This results in higher profits, lower costs, higher customer retention and referrals. Pierce, O’Driscoll, Coghlan, 2004). They were built when customer retention and referrals were not seen as top-of-mind issues and when cost containment drove decisions. Anything less knocks the customer out of focus.

Contact Center 211

Contact Center Calibration Construction Customer centricity 211

TeamSupport

NOVEMBER 10, 2020

About ServiceXRG Service Excellence Research Group (ServiceXRG) helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence. Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. Learn more at servicexrg.com.

Customer Support 59

Customer Support B2B Coaching Education 59

Netomi

JANUARY 5, 2022

A former CEO group leader, and executive coach with the world’s largest chief executive organization, David has worked with thousands of CEOs and business leaders on their business brand, customer experience, and competitive advantages. She has served clients as an independent consulting partner since 2004. Kate Nasser.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Kayako

FEBRUARY 18, 2016

An all-time hero of mine, England Rugby coach Sir Clive Woodward, talks in his recent book about how the unexpected can throw even the best-performing teams off their game. He tells a story about the 2004 Olympic diving final. Watch the recording of the webinar for even more tips about how to stop your customers from leaving you.

Sales 55

Sales Feedback Coaching Customer retention 55