2004 Coaching Customer Support 
TeamSupport
SEPTEMBER 16, 2020
In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.
TeamSupport
JANUARY 12, 2021
ServiceXRG and TeamSupport have joined forces to create a comprehensive study of the Support industry that is now available for download. The shift to subscription fundamentally changes the financial relationship with customers from pay-upfront to own products, to a pay-as-you-go to use products. Key Imperatives for Support.
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TeamSupport
NOVEMBER 11, 2020
About ServiceXRG Service Excellence Research Group (ServiceXRG) helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence. Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. Learn more at servicexrg.com.
TeamSupport
SEPTEMBER 14, 2020
In Part 1 of this blog series, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes—based on the whitepaper co-produced by ServiceXRG and TeamSupport. Now in Part 2, we’ll talk about the evolving role of B2B customer support.
TeamSupport
SEPTEMBER 8, 2020
Businesses buy your products or services to help their operations run efficiently and to meet their customers’ expectations. In other words, effective B2B support forms the foundation for long-term successful customer engagements. The Value of Customer Support. Learn more at servicexrg.com.
TeamSupport
JANUARY 26, 2021
This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. Provide in-product access to support resources including self-help materials and assisted expertise.
TeamSupport
NOVEMBER 10, 2020
Remember, the goal is to develop service programs that lead the customer on a journey to successfully achieving their desired outcomes. The quicker all users in your B2B customers’ support organization adopt your product and use it to its full benefit, the more likely they will become your champions rather than just contacts.].
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