2004 Coaching Metrics 
TeamSupport
SEPTEMBER 16, 2020
Whether Support is motivated by customer retention, operational efficiency, financial contribution, or attainment of customer satisfaction, the key is to define and achieve positive business results from support operations with strategies that align to tangible and measurable support metrics. Learn more at servicexrg.com.
TeamSupport
JANUARY 12, 2021
Expand efforts to build customer proficiency through training, coaching and skills development. Download the full report, Customer Support Transformation: The Guide to Essential Practices and Metrics. Make efforts to capture and learn from customer interactions an imperative to driving Support efficiency.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CrazyCall
APRIL 9, 2019
Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Alice Heiman has won numerous awards including 2004 Saleswoman of the Year by Professional Saleswomen of Nevada, Marketer of the Year and the U.S. Alice Heiman.
Customer Relationship Metrics
JULY 26, 2017
Pierce, O’Driscoll, Coghlan, 2004). Organizations must create performance management and employee development programs that use customer relationship metrics to drive their service delivery. For the last few years Customer Relationship Metrics has been helping clients implement a modern QA model called Impact Quality Assurance (iQA).
TeamSupport
SEPTEMBER 8, 2020
The full value of customer support can only be realized when you have well-defined processes, metrics, and systems that can help you manage and meet customer expectations and capture the insights learned from each customer interaction. The Value of Customer Support. Learn more at servicexrg.com.
TeamSupport
JANUARY 26, 2021
Formal efforts to help customers develop proficiency with products through training, knowledge transfer, best practice guides, and coaching can reduce “how to” questions – another significant source of support demand. Download the full report, Customer Support Transformation: The Guide to Essential Practices and Metrics.
ijgolding
NOVEMBER 17, 2016
KS: My foray into the CX discipline came about in 2004 quite by chance when, after years of serving in customer-facing roles, I received an offer I couldn’t refuse—to manage the Voice of the Customer program of a US-based B2B organization.
Expert insights. Personalized for you.
89 
Let's personalize your content