Beyond Philosophy
APRIL 28, 2019
That was in 2004. To that end, in our global Customer Experience consultancy, we recommend knowing the answers to the following two questions: What is the emotion you want to evoke? The person asking understood what I was saying about evoking the proper emotions in a Customer Experience. I didn’t know.
Beyond Philosophy
FEBRUARY 3, 2015
This delay is a consequence caused by the Paradox of Choice , first introduced to us by Barry Schwartz in his book of the same name in 2004, and then later in his TED talk. Zhecho Dobrev, one of our consultants published his musings on this concept. There are so many options that it can delay a decision. 4 September 2014. <
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Beyond Philosophy
MAY 8, 2019
In 2004, I presented to an insurance company in Germany about how they should be evoking the proper emotions in their customers. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. It was a tough audience. To listen in , please click here.
Beyond Philosophy
APRIL 2, 2020
I wrote a book in 2004, Revolutionize Your Customer Experience , that showed the four customer-centricity orientations that organizations have, which range from Naïve to Natural. The post How Apple Uses Psychology to Develop Outstanding Experiences appeared first on Customer Experience Consulting.
Beyond Philosophy
APRIL 20, 2023
Expanding Too Quickly Around 2004, I made the mistake of thinking that my global Customer Experience Consultancy was about to experience rapid growth. At this point, I had done little more marketing for my Customer Experience consultancy than writing and marketing the books. They are gold…or, I should say, diamonds.
ShepHyken
JULY 28, 2017
Back in 2004, Blockbuster had 60,000 employees, 9,000 stores and appeared invincible. As a result, retail consultant Howard Davidowitz predicts that up to 50 percent of America’s shopping malls vanish within 15 to 20 years. And then you hoped you could watch the film within 48 hours, else you would be charged that dreaded late fee?
Call Design
FEBRUARY 11, 2021
Bliss 2004), you can see why turnover, or minimising it, is so important. With our consultative approach, we develop a deeper understanding of your business goals and challenges. A big problem for all contact centres has been how to retain staff and reduce attrition. the annual salary (William G.
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