ijgolding

MARCH 20, 2018

I started EarlyBridge in 2004. We’re a small company specialised in customer insights, CX consulting and training/change management. Then I was with KPMG for a few years in the Netherlands before I started my own company in 2004. I recently did a customer journey mapping project with a Dutch retailer.

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Journey mapping Customer centricity B2B Multichannel 61

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Horizon CX

DECEMBER 31, 2018

This is good news for those of us among the CX consulting community and especially the CX provider community. For example, viable and extremely capable Journey mapping software that previously required serious investment can now be obtained for a fraction of the cost. Customer Journey Mapping is another case in point.

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Journey mapping Chief Customer Officer Surveys Consulting 40