Amity

MAY 15, 2017

I got started in this industry back in 2004, shortly after I graduated from college. We really want to help companies transform the way they do marketing and sales. Before becoming a Mozzer, I was an SEO Specialist providing consulting services for car dealership clients. ” Here’s what they said. I got lucky!

Sales 71

Sales Consulting Consulting SaaS 71

BlueOcean

OCTOBER 17, 2023

The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” Engaging a consultant early in your process, if you are just setting out on the path to supplier certification, is a good call.

Government 71

Government outsourcing Automotive Customer Care 71

Horizon CX

JULY 15, 2019

When I first began my CX journey back in 2004, I was in that state of needing to learn a brand-new discipline where the learning options were few and far between—books, webinars, meetings, vendor conferences, and some short 1-day vendor presentations on the topic. There’s also the issue of self-discipline when it comes to online learning.

Entertainment 45

Entertainment Education Consulting Consulting 45

Horizon CX

DECEMBER 31, 2018

This is good news for those of us among the CX consulting community and especially the CX provider community. After 10 years of corporate experience, sufficient apprenticeship under the auspices the CXPA, and with a CCXP certification in-hand, I started my own consulting practice in 2014.

Journey mapping 40

Journey mapping Chief Customer Officer Surveys Consulting 40

Horizon CX

JANUARY 6, 2020

I consider myself a very moderate person in my approach to life and business and especially within my current role as a customer experience consultant. I’m using the word “moderate” quite intentionally. We can’t all be extreme performers and award-winning superstars like many that earn that status through blind organizational allegiance.

Airlines 40

Airlines Surveys Education Management 40

ShepHyken

JULY 28, 2017

Back in 2004, Blockbuster had 60,000 employees, 9,000 stores and appeared invincible. Online sales are expected to grow to more than $400 billion by 2018. As a result, retail consultant Howard Davidowitz predicts that up to 50 percent of America’s shopping malls vanish within 15 to 20 years.

Consulting 204

Consulting Consulting Marketing Customer Experience 204

C Space

OCTOBER 2, 2020

retail sales, up from 14% last year. Total digital sales in the U.S. holiday spend to be flat at an estimated $730 billion in sales. In another sign of online commerce’s ascendancy, CRM leader Salesforce forecasts that ecommerce’s footprint will double this holiday season, accounting for 30% of all U.S. It’s smart business.”.

Sales 40

Sales Telecommunications Morale Technology 40

Beyond Philosophy

FEBRUARY 1, 2021

That’s a sharp contrast from a car ad that I remember from 2004, which featured a Honda and a Mitsubishi car driving on a bridge and one was able to stop a meter ahead of the other, which was enough to not fall into the collapsed part of the bridge. They are also an embodiment of what is nowadays called an “activist company”. Read more here.

Marketing 369

Marketing Consulting Consulting Construction 369