Aspect

NOVEMBER 4, 2020

In 2004 Aspect opened an office in Bengaluru (also called Bangalore) with four employees focused on quality assurance and facilities. The headcount has grown to 424 employees that currently work across various departments including consolidated customer care, professional services, research & development and sales in one center. .

Customer Care 127

Customer Care Sales 127

BlueOcean

OCTOBER 17, 2023

The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” With that said, how do you ensure your outsourced customer care partners or potential partners are holding themselves accountable to robust ESG standards?

Government 71

Government outsourcing Automotive Customer Care 71

Vcaretec

JUNE 3, 2022

(v)WeCare has been providing customer support since 2004. We understand a phone call is the first connection point a customer has with your brand. Our friendly call reps will handle your customers courteously as they resolve any underlying issues.

outsourcing 52

outsourcing Technical Support Contact Center Call Center 52

CSM Magazine

APRIL 5, 2018

Or can contact centres start to leverage the move towards AI and create a more customer-focused environment that will result in higher levels of customer care? Make them more human right now and use all their human attributes to provide the best sales and service online. That’s exactly what AI will kill.

Customer Care 40

Customer Care Chatbots Automotive Average Handle Time 40

Avaya

JANUARY 24, 2018

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. An original MiFID was enacted in 2004, prior to the 2008 global financial crisis.

Government 46

Government Enterprise Banking Consulting 46

Vcaretec

OCTOBER 3, 2019

(v)WeCare has been providing customer support since 2004. We understand a phone call is the first connection point a customer has with your brand. Our friendly call reps will handle your customers courteously as they resolve any underlying issues.

outsourcing 40

outsourcing Technical Support Contact Center Call Center 40

JustCall

AUGUST 31, 2022

You’ll get access to great customer care as well as a dedicated account manager to assist you with your first setup. After a break from area code 909 in 2004, the 518 code was created. Outbound Sales Call Center: With our outbound sales call center, you can forget about manual dialing and data logging.

Outbound sales 52

Outbound sales voip Transportation Telecommunications 52