Remove 2004 Remove Customer emotions Remove Scripts
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The Social Science That Explains Customer Service Attrition Rates

aircall

Customer support can, unfortunately, feel limiting in this way. The repetitive nature of answering phone calls paired with mandatory scripts can lead to mental burnout. From a social and emotional perspective, these conversations can quickly add up, and it’s usually the hardest working employees who feel this burden the most.

article thumbnail

The Social Science That Explains Customer Service Attrition Rates

aircall

Customer support can, unfortunately, feel limiting in this way. The repetitive nature of answering phone calls paired with mandatory scripts can lead to mental burnout. From a social and emotional perspective, these conversations can quickly add up, and it’s usually the hardest working employees who feel this burden the most.

article thumbnail

The Social Science That Explains Customer Service Attrition Rates

aircall

Customer support can, unfortunately, feel limiting in this way. The repetitive nature of answering phone calls paired with mandatory scripts can lead to mental burnout. From a social and emotional perspective, these conversations can quickly add up, and it’s usually the hardest working employees who feel this burden the most.