2004 Customer Experience Customer Service Employee engagement 
Toister Performance Solutions
DECEMBER 4, 2018
Years ago, a company hired me to conduct customer service training that showed employees how to align their service with the company's corporate values. I interviewed several employees and managers to prepare for the training. Some employees were aware it was a value, but hadn't given it any thought.
Netomi
JANUARY 5, 2022
Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience.
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Customer Relationship Metrics
JULY 26, 2017
This results in higher profits, lower costs, higher customer retention and referrals. An employee’s perception of control is significantly related to psychological ownership. Pierce, O’Driscoll, Coghlan, 2004). Customer Disruption. A successful brand is now determined by the customers’ experience and relationship.
CSM Magazine
OCTOBER 9, 2019
The third post in our Customer Service Week series by Samantha Saunders examines the importance of employee engagement and recognition. Recognition: Celebrate your customer service heroes. These varied services have one thing in common: they directly impact the consumer experience.
Russel Lolacher
JUNE 27, 2022
In this episode of Relationships at Work, Russel chats with multi-time best selling author, researcher and international Hall of Fame speaker Eric Chester on the ingredients to an on fire workplace culture that solves the employee retention problem. Are you call customer service? We want to hear from our customers.
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