ijgolding

NOVEMBER 17, 2016

To have the ability and honour of influencing and inspiring others to believe that they can make a real and genuine difference to the experiences and lives of their customers and colleagues is something I hold very dear, as well as being something I am truly grateful for. IG: Experience, experience, experience.

Customer Experience 95

Customer Experience Customer centricity outsourcing B2B 95

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Toister Performance Solutions

DECEMBER 4, 2018

A 2004 study by Booz Allen and the Aspen Institute found that 90 percent of corporate values statements listed ethics or integrity. Employee Engagement Customer Success Customer Experience Leadership Empowerment My guess is you'll get a lot of great definitions, but they'll all be slightly different.

Employee engagement 67

Employee engagement Surveys Accountability Feedback 67

ijgolding

FEBRUARY 23, 2016

Last year, I awarded this particular restaurant – at the hollows – the highest score to date in my independent Customer Experience Review process. Steve has owned his own bar and restaurant in the past and is a real stickler for Customer Experience. You can read the full review here. Heart wins!

Customer Experience 59

Customer Experience Personalization Management Accountability 59

ProProfs Blog

SEPTEMBER 20, 2019

This is why companies try their best to make sure that they retain their customers for as long as possible. Invented in 2004, NPS was called the “the one question you’ll ever need.” It is the industry-wide metric used to measure customer loyalty. This is where the Net Promoter Score (NPS) comes in.

Surveys 84

Surveys Education Metrics Feedback 84

CX Journey

DECEMBER 11, 2018

These books are not customer experience books per se - but the outcomes of implementing what you learn in them will certainly lead to better experiences for employees and for customers. The Truth About Employee Engagement by Patrick Lencioni Similar to Patrick Lencioni's other books, this one is also a fable.

Employee engagement 60

Employee engagement Management Personalization Customer Experience 60

CSM Magazine

OCTOBER 9, 2019

The third post in our Customer Service Week series by Samantha Saunders examines the importance of employee engagement and recognition. Recognition: Celebrate your customer service heroes. These varied services have one thing in common: they directly impact the consumer experience.

Brand ambassadors 45

Brand ambassadors Airlines Morale Government 45