Creative Virtual

SEPTEMBER 7, 2021

At Creative Virtual, we are dedicated to working as a team to help our customers and partners reach their customer experience and employee support goals. The fact that our very first enterprise-level customer has worked with us continuously since 2004 tells us that we are doing something right!

Virtual Agent 52

Virtual Agent Morale Chatbots Enterprise 52

Creative Virtual

JANUARY 7, 2020

I’m very proud to say that our first enterprise customer, Lloyds Banking Group, who we first worked with in 2004, are still a customer today. Being recognised for our innovation and thought leadership in the extremely fast-paced chatbot, virtual agent and live chat market is also important for the company.

Virtual Agent 40

Virtual Agent Chatbots Enterprise Banking 40

SmartAction

DECEMBER 15, 2021

The decline continued but stabilized around 2004 until the Great Recession of 2008 hit, which severely affected the labor participation rate. With easily scalable virtual agents, hold times are eliminated. Customers are greeted with “How can I help you today?” It dropped to 63% until it normalized around 2013.

Contact Center 79

Contact Center Virtual Agent Agent burnout Self service 79