TeamSupport

JANUARY 20, 2021

The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives. Overall support demand grew by 10.6%

Customer Support 81

Customer Support B2B Technical Support Accountability 81

Hodusoft

FEBRUARY 5, 2025

Established in 2004, the company has emerged as one of the best cloud communications platform service providers, offering Communication Platform as a Service (CPaaS) solutions. Through its advanced solutions, it empowers businesses to engage with customers through secure, scalable, and efficient messaging channels.

Contact center software 52

Contact center software Analytics contact center solutions Healthcare 52

Hodusoft

MARCH 18, 2025

The visitors who leave just before they are about to make the purchase do so due to many reasons such as lack of proper customer support, lack of clear communication, problems with the website, billing and payment issues, checkout complexities, and others. Facebook With 3.07

Contact Center 52

Contact Center Contact center software Advertising Best practices 52

Kayako

FEBRUARY 18, 2016

That kind of customer support drives real advocacy. When you work on that front line with your customers, if you go the extra mile for support, you really start to learn what customers are looking for and what they’re thinking. I had a wonderful conversation with one of our customers recently.

Sales 71

Sales Feedback Coaching Customer retention 71

ProProfs Blog

SEPTEMBER 20, 2019

This is why companies try their best to make sure that they retain their customers for as long as possible. Invented in 2004, NPS was called the “the one question you’ll ever need.” It is the industry-wide metric used to measure customer loyalty. The survey answer is usually a yes/no and it takes a second to take feedback.

Surveys 84

Surveys Education Metrics Feedback 84

Vcaretec

JUNE 3, 2022

We have provided call center outsourcing services since 2004, and our vast experience positions us as experts in the industry. Most of our clients combine the two to provide their customers with an all-inclusive customer support experience. Our goal is to exceed the expectations of your customers.

outsourcing 52

outsourcing Call Center Upselling call center solutions 52

Vcaretec

OCTOBER 23, 2019

We have provided call center outsourcing services since 2004, and our vast experience positions us as experts in the industry. Most of our clients combine the two to provide their customers with an all-inclusive customer support experience. Our goal is to exceed the expectations of your customers.

outsourcing 40

outsourcing Call Center Upselling call center solutions 40