Toister Performance Solutions

DECEMBER 4, 2018

A 2004 study by Booz Allen and the Aspen Institute found that 90 percent of corporate values statements listed ethics or integrity. Employee Engagement Customer Success Customer Experience Leadership Empowerment My guess is you'll get a lot of great definitions, but they'll all be slightly different.

Employee engagement 67

Employee engagement Surveys Accountability Feedback 67

ProProfs Blog

SEPTEMBER 20, 2019

Invented in 2004, NPS was called the “the one question you’ll ever need.” This is why it’s no surprise that employee experience is directly proportional to customer experience. Employee surveys need not be limited only to employee satisfaction or employee engagement surveys.

Surveys 84

Surveys Education Metrics Feedback 84

ijgolding

NOVEMBER 17, 2016

KS: My foray into the CX discipline came about in 2004 quite by chance when, after years of serving in customer-facing roles, I received an offer I couldn’t refuse—to manage the Voice of the Customer program of a US-based B2B organization. . IG: Experience, experience, experience.

Customer Experience 95

Customer Experience Customer centricity outsourcing B2B 95

CX Journey

DECEMBER 11, 2018

The Truth About Employee Engagement by Patrick Lencioni Similar to Patrick Lencioni's other books, this one is also a fable. I believe the latest edition was updated in 2004. I read the first two books on cross-country travel last week, with time to spare for chatting with my seatmates. (In

Employee engagement 60

Employee engagement Management Personalization Customer Experience 60

CSM Magazine

OCTOBER 9, 2019

The third post in our Customer Service Week series by Samantha Saunders examines the importance of employee engagement and recognition. Established in 2004, OmniServ employs over 5000 staff delivering ‘Legendary Service’ across a wide portfolio of aviation services. Recognition: Celebrate your customer service heroes.

Brand ambassadors 45

Brand ambassadors Airlines Morale Government 45

Netomi

JANUARY 5, 2022

She has served clients as an independent consulting partner since 2004. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork. To apply a science-based approach to improving the customer experience, Martha Brooke founded Interaction Metrics in 2004.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ijgolding

FEBRUARY 23, 2016

Joseph Michelli is perhaps one of the longest standing and most inspiring Customer Experience Professionals in the world An American psychologist, speaker, author, and radio personality, Joseph started his career as a psychologist in 1988 and began writing business books in 2004, including The Starbucks Experience.

Customer Experience 59

Customer Experience Personalization Management Accountability 59