ChurnZero

JUNE 2, 2021

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. This survey is the largest survey of private SaaS companies in the world with over 1,500 responses. An overview of the current B2B SaaS market and valuation drivers. Q&A Recap.

Benchmark 98

Benchmark SaaS B2B B2C 98

TeamSupport

SEPTEMBER 16, 2020

Whether Support is motivated by customer retention, operational efficiency, financial contribution, or attainment of customer satisfaction, the key is to define and achieve positive business results from support operations with strategies that align to tangible and measurable support metrics.

B2B 89

B2B Customer Support Strategic Value Customer retention 89

Amity

SEPTEMBER 7, 2016

I got started in this industry back in 2004, shortly after I graduated from college. This was back before SaaS companies were given that acronym -- they were called ASPs (Application Service Providers) back in the early 2000s. " What types of metrics do you watch closely?

Upselling 0

Upselling Metrics Accountability Customer retention 0

CrazyCall

APRIL 9, 2019

Alice Heiman has won numerous awards including 2004 Saleswoman of the Year by Professional Saleswomen of Nevada, Marketer of the Year and the U.S. Startup Sales Bootcamp is the largest program of it’s kind in New York that teaches people how to effectively sell complex SaaS products.

Sales 133

Sales Consulting Consulting Coaching 133

Netomi

JANUARY 5, 2022

Mr. Ray helps CX and marketing leaders to launch and manage successful CX programs, gather and use voice of the customer (VoC) data more effectively, align CX metrics to the right leading indicators of success, and improve the use of customer journey maps and personas. She has served clients as an independent consulting partner since 2004.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

AWS Machine Learning

DECEMBER 13, 2024

Founded in 2004 in Boise, Idaho, Clearwater has grown into a global software-as-a-service (SaaS) powerhouse, providing automated investment data reconciliation and reporting for over $7.3 About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology.

Analytics 94

Analytics Management Accountability Engineering 94

CSM Magazine

APRIL 5, 2018

Moving your CC team to video chat gives you the metrics you need to convince management of the value. which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management. Text chat has less than 60% and ChatBots even less.

Customer Care 40

Customer Care Chatbots Automotive Average Handle Time 40