TeamSupport

JANUARY 20, 2021

We’ll conclude this series in Part 3 where we examine the report findings about why the time, effort, and costs required to provide assisted support make it imperative for companies to find ways to expedite issue resolution and bolster efforts to prevent issues with an omnichannel approach.

Customer Support 81

Customer Support B2B Technical Support Accountability 81

TeamSupport

JANUARY 12, 2021

In Part 2 of our highlights from the Customer Support Transformation report, we explore why proactive support is on the rise and how it helps reduce churn and drive recurring revenues. Download the full report, Customer Support Transformation: The Guide to Essential Practices and Metrics.

B2B 86

B2B Customer Support Technical Support Coaching 86

TeamSupport

JANUARY 26, 2021

Since 2004, ServiceXRG has guided the world’s leading technology companies in their strategic efforts to retain customers, grow recurring revenue, and achieve cost efficiencies through the delivery of high-quality Technical Support and Customer Success services.

B2B 64

B2B Customer Support Technical Support Coaching 64

Netomi

JANUARY 5, 2022

Mr. Ray helps CX and marketing leaders to launch and manage successful CX programs, gather and use voice of the customer (VoC) data more effectively, align CX metrics to the right leading indicators of success, and improve the use of customer journey maps and personas. She has served clients as an independent consulting partner since 2004.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98