Toister Performance Solutions

DECEMBER 4, 2018

A 2004 study by Booz Allen and the Aspen Institute found that 90 percent of corporate values statements listed ethics or integrity. Ask each person to write down a brief definition of each one. "It's just some corporate thing," explained several people I talked to. So many buzzwords that guide our decision-making are murky.

Employee engagement 67

Employee engagement Surveys Accountability Feedback 67

Nicereply

MARCH 14, 2023

Packed with helpful advice relevant to leaders of all kinds—including support managers—this book shows the difference between leading and managing and comes with plenty of personal examples to inspire you in your role. You’ve become the bad person in this scene. How did that ever happen?”

Management 98

Management Call Center Entertainment Metrics 98

Toister Performance Solutions

AUGUST 16, 2018

The decommissioned aircraft carrier has operated as a museum in San Diego since 2004. The first step is gathering input from all employees via a survey that asked, "What do you want our customers to think of when they think of the service they receive?" Let's start with a few facts about the USS Midway Museum.

Entertainment 65

Entertainment Education Feedback Surveys 65

LiveChat

JANUARY 20, 2017

A hundred years ago people used to go to the store and would get help in person. Facebook was invented in 2004, and although it was just a network back then, many businesses adopted it as an additional customer support channel. In 2013, American Express Service conducted a survey with 1620 consumers.

Customer Experience 62

Customer Experience Customer Service Chatbots Self service 62

Horizon CX

JULY 15, 2019

Whether we choose to learn something like the fundamentals of CX through either self-paced online courses or in-class is a matter of personal preference. Again, we live in a fast-paced environment and are always looking for effective ways to build our credentials while working.

Entertainment 45

Entertainment Education Consulting Consulting 45

Horizon CX

DECEMBER 31, 2018

Year-end has always been a time for personal reflection for me and as 2018 ends in just a few hours, I am inspired to share the following thoughts around Customer Experience both in reflection of the year just about to end and the one just about to begin. With that in mind, I offer the following observations and insights.

Journey mapping 40

Journey mapping Chief Customer Officer Surveys Consulting 40

Russel Lolacher

JUNE 27, 2022

A few reasons he is awesome – He is an international keynote speaker (a 2004 inductee into the International Professional Speakers Hall of Fame), best-selling author multiple times over with his most recent book Fully Staffed: The Definitive Guide to Finding and Keeping Great Employees available now. .” ” Eric Chester.

Real estate 52

Real estate Personalization Scripts Management 52

SmartKarrot

JANUARY 25, 2022

Launched in 2004, Campaign Monitor is an email marketing platform catering to businesses of different sizes. With the help of their platform, businesses can build 180-degree and 360-degree surveys to gather feedback from their employees. Linius Technology helps businesses create hyper-personalized video experiences for their audience.

SaaS 10

SaaS Transportation Feedback Surveys 10

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JustCall

APRIL 18, 2023

Intrusive Enterprise Communications In the absence of an explicit opt-in/opt-out procedure, the personal nature of SMS messaging may make business communications appear intrusive. Some of the best situations to use SMS include: One-to-one conversations: Even if you are sending an SMS blast , there is something innately personal about texting.

voip 52

voip Marketing Feedback Enterprise 52

Horizon CX

JANUARY 6, 2020

I consider myself a very moderate person in my approach to life and business and especially within my current role as a customer experience consultant. In fact, surveys show that most managers don’t believe that their company’s statement of purpose accurately reflects reality or that it significantly influences their day-to-day decisions.

Airlines 40

Airlines Surveys Education Management 40

AWS Machine Learning

NOVEMBER 1, 2024

In this post, we discuss how to use AWS to support a decentralized clinical trial across the four main pillars of a decentralized clinical trial (virtual trials, personalized patient engagement, patient-centric trial design, and centralized data management). The following figure showcases the AWS services that can help in these four areas.

Metrics 110

Metrics Transportation industry standards Analytics 110