ChurnZero
JUNE 2, 2021
SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. This survey is the largest survey of private SaaS companies in the world with over 1,500 responses. An overview of the current B2B SaaS market and valuation drivers. Q&A Recap. We saw it in our own portfolio.
Totango
MAY 27, 2022
Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software. SaaS businesses adopt product-led marketing to lower customer acquisition costs while improving customer retention and accelerating revenue growth. Why Are SaaS Businesses Opting for Product-led Growth Strategies?
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TeamSupport
SEPTEMBER 14, 2020
The role of Support is evolving as the industry embraces new ways to engage customers through subscription-based relationships, known commonly as SaaS (software-as-a-service). Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes.
ChurnZero
AUGUST 17, 2021
This search data dates back to 2004, which is before many of us had probably even heard of the term ourselves, nevertheless working in the field. As Customer Success is a growing department within SaaS organizations, this state list makes sense as those are also states in which there’s a density of software companies founded.
Amity
MARCH 26, 2018
The history of Customer Success dates all the way back to 1995 when Concur became the first SaaS company by putting their product into what is today known as the cloud. In 2004, Salesforce came up with the Customer for Life program, and set the foundation for all of the reasons we are so focused on Customer Success today.
TeamSupport
SEPTEMBER 16, 2020
Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. About ServiceXRG Service Excellence Research Group (ServiceXRG) helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence.
Netomi
JANUARY 5, 2022
She has served clients as an independent consulting partner since 2004. He helps SaaS companies grow by taking full advantage of the SaaS business model and unique distribution methods this model allows. . To apply a science-based approach to improving the customer experience, Martha Brooke founded Interaction Metrics in 2004.
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