TeamSupport

SEPTEMBER 14, 2020

In Part 1 of this blog series, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes—based on the whitepaper co-produced by ServiceXRG and TeamSupport. Now in Part 2, we’ll talk about the evolving role of B2B customer support.

B2B 81

B2B Customer Support SaaS Strategic Value 81

TeamSupport

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B Customer Support Strategic Value Customer retention 89

TeamSupport

SEPTEMBER 8, 2020

In this blog series, based on the whitepaper co-produced by ServiceXRG and TeamSupport, we explore how to position the investment in Support as a strategic value aligned to current business practices and target outcomes. In other words, effective B2B support forms the foundation for long-term successful customer engagements.

B2B 64

B2B Customer Support Strategic Value Coaching 64

COPC

SEPTEMBER 9, 2019

Internally, next-generation customer service positions the customer service centre as a strategic value creation tool. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004.

industry standards 40

industry standards Self service Strategic Value Finance 40

COPC

SEPTEMBER 3, 2019

Internally, next-generation customer service positions the customer service centre as a strategic value creation tool. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004.

industry standards 40

industry standards Enterprise Technology Self service 40