SmartAction

DECEMBER 15, 2021

The decline continued but stabilized around 2004 until the Great Recession of 2008 hit, which severely affected the labor participation rate. With easily scalable virtual agents, hold times are eliminated. A live agent deals with anything handled outside of self-service. It dropped to 63% until it normalized around 2013.

Contact Center 79

Contact Center Virtual Agent Agent burnout Self service 79

Creative Virtual

SEPTEMBER 7, 2021

The fact that our very first enterprise-level customer has worked with us continuously since 2004 tells us that we are doing something right! While we don’t do what we do for external awards and recognitions, it’s always a nice boost for morale to have experts in the industry acknowledge Creative Virtual’s expertise and success.

Virtual Agent 52

Virtual Agent Morale Chatbots Enterprise 52

Creative Virtual

JANUARY 7, 2020

I’m very proud to say that our first enterprise customer, Lloyds Banking Group, who we first worked with in 2004, are still a customer today. I’ve built Creative Virtual based on long term relationships, and we see all of our customers and resellers as partners in our journey to deliver the best possible customer experience tools.

Virtual Agent 40

Virtual Agent Chatbots Enterprise Banking 40