2005, Accountability and Employee engagement

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2005

Accountability

Employee engagement

Tips on How You Can Bridge the Gap Between Remote and In-Office Contact Center Agents Faster With the Right Workforce Management Strategy

SharpenCX

JUNE 16, 2020

Last fall, Global Workplace Analytics told us that the number of people who work from home has increased by 140% since 2005. Workforce engagement management takes your workforce strategies one step further. And, it acknowledges the power of employee engagement on performance and retention.

Contact Center

Contact Center Management Employee engagement call center workforce

CX Lessons from the best SaaS organizations

Customer Guru

JULY 3, 2018

One reason for the huge success of Salesforce is its employees. The foundation of Salesforce’s employee engagement program is the concept of Ohana – a Hawaiin word for ‘family.’ Today, it is a founder-led, privately owned organization with a laser sharp focus on employee engagement.

SaaS

SaaS Employee engagement CRM Personalization

Customer Contact Central

Tips on How You Can Bridge the Gap Between Remote and In-Office Contact Center Agents Faster With the Right Workforce Management Strategy

CX Lessons from the best SaaS organizations

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