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You can get started without any prior ML experience, using APIs to easily build sophisticated personalization capabilities in a few clicks. On the campaign ( trending-now-campaign ) Personalization API tab, choose Get recommendations. The code to perform the mapping is provided in the attached notebook.
Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Rewind it Back Let's take a look back to 2005 when "Web 2.0" Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet.
The innovation quagmire in the Call Center Reporting and Analytics space is rooted in three key issues: Vendor's who's contact center suites are an amalgamation of various acquisitions, such as: Cisco, Avaya, Genesys, NICE and Verint have done a poor job of providing integrated data and reporting across their own portfolios.
HoduSoft’s HoduCC enterprise contact center software comes equipped with a wide range of features including Cloud-based collaboration, HD voice and video, Advanced Call Routing, real-time analytics, and seamless integration. Some of the pros of Nextiva include: Unlimited calling within the U.S.
In 2005, built a group of companies. Today, with web books and other very easy-to-use devices and APIs, it’s a lot easier. So, invest in an omnichannel platform, invest in process design, and process tools, and use your analytics to find all those minute areas for improvement. Rod, it was a pleasure having you.
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