JustCall

MARCH 16, 2021

The Deloitte Technology Fast 50 India program was launched in 2005. Comprehensive Call Analytics Dashboard. JustCall has an exhaustive analytics dashboard. JustCall users can view live call activity, call analytics, service level analytics, number & team analytics, and a lot more! About Deloitte.

Interactive Voice Response 69

Interactive Voice Response Biotechnology Analytics call center software 69

Callminer

AUGUST 1, 2017

Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely. Markus Linder. markuslinder.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Hodusoft

MAY 29, 2024

Software Advice’s FrontRunner for Auto Dialer Software Advice, which was founded by Don Fornes and Austin Merritt in 2005 in San Francisco, is now acquired by Gartner. Robo Dialer: This feature leverages automated voice messaging technology to deliver pre-recorded messages to a targeted list of contacts.

Interactive Voice Response 52

Interactive Voice Response Contact center software CRM Contact Center 52

Talkdesk

MAY 7, 2015

What’s more, the number of workers telecommuting several days a week has increased by almost 80 percent between 2005 and 2012, according to Global Workplace Analytics. Call centers are not immune to this trend and, as such, equipping agents to adapt to this change is key. In fact, in 2015, 1.3

Call Center 40

Call Center Interactive Voice Response call center software Analytics 40

Hodusoft

JULY 3, 2024

This enables agents to access customer information, purchase history, and previous interactions, enabling personalized and efficient service. The company, which was started in 2005, is now one of the leading enterprise contact center software providers in the world.

Contact center software 52

Contact center software Enterprise Contact Center Interactive Voice Response 52

SharpenCX

JUNE 16, 2020

Last fall, Global Workplace Analytics told us that the number of people who work from home has increased by 140% since 2005. Use skills-based routing in your IVR and send questions to the perfect group. And as we live and work through a pandemic, that number has only grown. Remote work isn’t just a trend any more.

Contact Center 67

Contact Center Management Employee engagement call center workforce 67

Xaqt

FEBRUARY 6, 2020

Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Rewind it Back Let's take a look back to 2005 when "Web 2.0" In it, we paint the picture of a utopian contact center in which systems are fully integrated and intelligently automated.

Contact Center 52

Contact Center Enterprise Call Center APIs 52